Operations Manager

at  The iNUA Collection

The Kilkenny Hibernian Hotel, part of The iNUA Collection, is a leading name in the Irish hospitality industry, known for delivering exceptional guest experiences across our diverse portfolio of hotels. We are committed to excellence in service and a passion for hospitality, creating memorable moments for both our guests and our team members.
We are now seeking a highly skilled and experienced Operations Manager to join our team. This is a key leadership role that will play a vital part in ensuring the smooth and efficient operation of these critical areas within the hotel.

REQUIREMENTS:

• Proven experience in a senior operations role within the hospitality industry, with a strong focus on F&B and/or Rooms.
• Exceptional leadership and interpersonal skills, with a track record of motivating and managing high-performing teams.
• Strong financial acumen, with experience in budgeting, forecasting, and managing P&L for F&B and Rooms desirable but not mandatory.
• Excellent communication and negotiation abilities, with a guest-centric approach.
• Deep understanding of F&B operations and Rooms , including back-of-house and front-of-house functions.
• Proficiency in hospitality management software and Microsoft Office suite.

• Operational Leadership: Oversee the day-to-day operations of the F&B and Rooms Division departments, ensuring high standards of service, efficiency, and guest satisfaction.
• Team Management: Lead, motivate, and develop a dynamic team of professionals across F&B and Rooms Division departments fostering a culture of excellence, teamwork, and continuous improvement.
• Guest Experience: Ensure that every guest enjoys a memorable experience, with a focus on delivering high-quality service in all F&B and Rooms Division departments.
• Financial Performance: Drive revenue growth through effective cost management, upselling strategies, and operational efficiencies within F&B, Conference, and Banqueting.
• Quality Assurance: Maintain the highest standards of quality and consistency in all F&B offerings and event services, while ensuring compliance with health and safety regulations.
• Training and Development: Provide ongoing training and development opportunities for team members, ensuring that skills are continually enhanced and that there is a clear path for career progression.
• Crisis Management: Act decisively and effectively in managing any operational challenges or emergencies that arise, prioritizing the safety and well-being of guests and staff.