bout The Role

Key Responsibilities:

Daily Hotel Operations

• Coordinate the daily running of the hotel, with a visible presence in guest and back-of-house areas.
• Carry out daily operational walk-rounds, checking public areas, entrances, guest facilities, service points and overall presentation.
• Review occupancy, arrivals, departures, groups, events, staffing cover and known guest requirements; resolve operational gaps before they affect service.
• Lead or contribute to shift briefings and ensure clear handovers, action logs and follow-up between shifts and departments.
• Support departmental managers during peak periods and take prompt, practical action when service is under pressure.
• Make sure hotel procedures, checklists and agreed service standards are followed consistently.

Guest Experience & Service Recovery

• Remain accessible to guests and colleagues, dealing personally with escalated day-to-day queries and complaints.
• Inspect the guest journey from arrival and check-in through accommodation, breakfast and departure.
• Identify recurring service failures from feedback and incident logs and ensure corrective actions are completed.
• Follow up guest requests, VIP arrangements, room moves and special requirements to a satisfactory conclusion.