Operations Manager

at  The Sutton Place Hotels

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Luxurious hotel living with classic European style, The Sutton Place Hotel’s luxury hospitality experience is coming to Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.
Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. An outdoor hot tub, fully equipped fitness centre, on-site Chop Steakhouse & Bar, outdoor fire pits along with underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.
Our new property perfectly blends luxury and cosmopolitan ambience. Those familiar with our other hotels, The Sutton Place Hotel Vancouver, The Sutton Place Hotel Toronto, The Sutton Place Hotel and Resort Revelstoke Mountain will recognize the style and service we bring to Halifax.
We are currently considering candidates for the following position:
Operations Manager The Sutton Place Hotel Halifax
This position reports directly to the General Manager.
Overview: To oversee the hotel operation, including Housekeeping, Security, Guest Services and Maintenance, working closely with Human Resources. The Operations Manager must ensure the consistency and quality of the guest experience, as well as profitability.

REQUIREMENTS:

Must be outgoing, self-motivated, goal-orientated, with exceptional guest relations, problem-solving & organizational skills. Minimum of 2 years experience in a hotel senior leadership role, and 5 years industry experience with a focus on Guest Services. Must have proven leadership abilities including effective recruiting and retention skills, training, performance management, and professional development. Requirement for exceptional communication skills, and a background in short and long-term planning. Competent in reading business financials, and hold a solid understanding of revenue and yield management. A degree/diploma in Business Management/ Administration and or Hospitality Management programs preferred. Additional languages an asset.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

*ABSOLUTELY NO PHONE CALLS PLEASE*

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

• Supporting the general hotel operation in a leadership capacity and/ or as required.
• Overseeing the daily operations of the Guest Services, Housekeeping and Engineering departments.
• Ensuring exceptional guest experiences as a consistent & standard deliverable.
• Establish communication with guests as well as assist with the resolution of any problems.
• Employee engagement, training and professional development of the leadership team and staff.
• Efficient emergency response.
• Effective inventory, yield, and revenue management.
• Managing daily operation according to the budget and financial forecast, with a focus on cost control and efficiency. Monitor the purchase requisitions of each department to ensure profitability.
• Staffing the hotel appropriately, also including recruiting, training and supporting all team members.
• Ensure exceptional communication between all departments.
• Assist in the implementation and facilitation of capital projects and goals.
• Any other duties as required.