Operations Manager

at  The Universal Group

ARE YOU LOOKING TO LEVERAGE PRIOR MANAGEMENT EXPERIENCE TO SUPPORT THE OPERATIONS OF ONE OF CANADA’S LARGEST TRAFFIC CONTROL COMPANIES? ARE YOU LOOKING TO BE PART OF A GROWING TEAM AND COMPANY? ARE PASSIONATE ABOUT PROVIDING RESULTS AND PEACE OF MIND TO YOUR CLIENT GROUP?

The Universal Group, recognized as one of Canada’s best-managed companies in 2023, has an exciting opportunity for a Operations Manager to join our Traffic Operations team ! We deliver on our purpose through our core values of being passionate, driven, and authentic. As an Operations Manager you will play a key role in the overall coordination and implementation of high-quality traffic control services to our clients. Management of labor, productivity, and maintaining traffic control operations, efficiency, safety, and the supervision of office and field staff that may report to you. You will be responsible for driving organic business expansion within the designated geographic region. This role focuses on strategic identification and pursuit of new business opportunities, efficient management of a robust sales pipeline, and continually enhances sales growth.

WHAT WE NEED FROM YOU:

• Valid driver’s license is required - class 5 minimum. Must be able to commute to the Vernon office when needed.
• Minimum 5-7 years’ experience in multi-city trades or similar work experience.
• 3+ years of leadership and management experience with a track record of success leading diverse teams.
• Must maintain WorkSafe BC recognized TCP certification, which the employer will provide.
• Prior experience in the Traffic Control Industry is an asset
• Must review and maintain a clear understanding of the MOTI manual for traffic control work on roadways.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Drives Vision & Purpose - Painting a compelling picture of the vision and strategy that motivates others to take action
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Leadership

• Direct organizational operations, projects, or services including all related administrative activities
• Engage leaders to ensure quality requirements and safety standards are adhered to
• Effectively collaborate and communicate with other functional/department managers to understand all required aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purpose and achievements

Operations

• Plan, develop and implement strategy and budgets for the operational management of the division within agreed targets and timelines
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits and timelines
• Manage the movement of services to ensure efficiency, effectiveness, or sustainability of operations
• Ensure traffic control capabilities meet or exceed requirements for cost, quality, delivery, safety and responsiveness

Health and Safety

• Review Health & Safety related paperwork including JOSH minute and ensure mandates are being executed
• Support the GRTW and Accommodated work programs and processes
• Supports a healthy and safe operation and environment. Promotes health and safety standards by playing a key role in the maintaining of the divisions’ COR Safety program
• Support Operations Managers, Supervisors, and Trainers/Mentors in safe operations that meet regulatory requirements, and correct daily issues

Client Relationship Management

• Act as the primary point of contact for major customer accounts, fostering enduring relationships and ensuring client satisfaction
• Cultivate collaboration and partnership at all levels to drive client retention and identify organic growth opportunities

Business Development and Lead Generation

• Strategically identify and pursue new business opportunities through diverse channels, leveraging industry insights and market trends
• Drive the expansion of opportunities within a robust sales pipeline, generating new revenue streams through effective lead generation
• Develop and implement dynamic strategies for revenue and market share expansion, emphasizing sustainable profitability