Operations Manager (Transport)

at  Somerset Passenger Solutions

Are you looking for a compelling opportunity to lead the early setup of a small, dynamic team, where you’ll play a crucial role in driving operational excellence and ensuring efficient service delivery?
We are seeking a diverse leader to drive operational success through effective people management while delivering safe, reliable, flexible, and punctual services that exceed client and customer expectations.
This role requires strong leadership to oversee daily operations, optimise processes, and enhance efficiency across the organisation. The Operations Manager will develop and implement strategic initiatives to improve performance and ensure compliance with industry regulations.

ESSENTIAL SKILLS & EXPERIENCE:

• 3+ years in a similar role
• Operational knowledge on the ground
• Experience with investigations, disciplinaries and employee relations cases
• Proven ability to lead a team of highly engaged and motivated people
• Collation and analysis of data
• A flexible approach to working hours as we are a 24/7 business.

ESSENTIAL QUALIFICATIONS & KNOWLEDGE:

• Driving licence

• Setting aims, objectives and priorities within the operations team to deliver key operational KPIs
• Leading, developing and managing the Operational team in accordance with SPS policies and procedures.
• Being the face of SPS through engagement with key client representatives, continuing to maintain an excellent partnership in delivering shared objectives.
• Ensuring the core principles of service delivery are fully embedded and the need for continuous change and improvement to ensure SPS continues to thrive is fully understood.
• Dynamically analysing data both retrospectively and proactively to identify key issues and suggest and implement actions for improvement to ensure continuous improvement of performance.
• Ensuring day to day collaboration between all departments to ensure exceptional service delivery is maintained.
• Implementing continuous improvement in service performance to ensure the Business KPIs are always met.
• Promoting a positive attitude to safety through personal leadership and challenging and championing safety behaviours
• Supporting the on-boarding and development of an operations team who are engaged, talented and high performing; nurturing an innovative and continuous improvement culture
• Supporting and mentoring colleagues, identifying and providing development opportunities that help them in achieving their career goals
• Full compliance with all SPS policies and procedures and statutory regulations.
• Carrying out investigation, disciplinary and absence management meetings to ensure a fair and consistent process is applied across the business.
• Key involvement in recruitment to ensure quality candidates are selected and onboarded effectively.