Operations Manager

at  Ufford Park Resort

Job Title: Operations Manager – Food and Beverage
Department: Food and Beverage
Reporting To: Resort and Deputy Resort Managers

KEYS SKILLS:

• Experience working within a quality Food and Beverage operation
• Organised with strong communication skills
• Strong leaderships skills and qualities
• Good understanding of F&B business operations, results driven and able to deliver brand standards
• Pasion for delivering excellent service

SKILLS REQUIRED

• High standards of presentation and organisation
• Great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking at meetings.
• Highly analytical with ability to understand peaks and troughs of industry
• Ability to work within a budget
• Ability to create efficient staff rotas
• Flexible approach to work
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to read, create and present revenue reports

ABOUT US

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

PRIMARY JOB PURPOSE:

An exciting opportunity has arisen within the senior resort team for an Operations Manager to lead all food and beverage departments across the resort. The successful applicant will assist in smooth running of all food and beverage areas at the resort whilst maintaining positive financial returns. This will be driven by ensuring all working methods are constantly reviewed so that best practice is achieved in order to provide our guests with the best possible experience.

PRIMARY JOB PURPOSE:

An exciting opportunity has arisen within the senior resort team for an Operations Manager to lead all food and beverage departments across the resort. The successful applicant will assist in smooth running of all food and beverage areas at the resort whilst maintaining positive financial returns. This will be driven by ensuring all working methods are constantly reviewed so that best practice is achieved in order to provide our guests with the best possible experience.

ROLES AND RESPONSIBILITIES:

• Work closely with the Manager to ensure stock is replenished and kept to current levels and that stock control procedures are followed.
• Recruit, maintain and develop a strong team across all food and beverage areas at the resort.
• Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
• Drive quality and value that ensures a great guest experience, by being obsessed with high standards and hospitality
• Constantly review the product range to ensure quality standards are maintained
• Ensure strict compliance with all relevant Health and Safety legislation and requirements
• Ensure that the industry standard is maintained with regard to safety and hygiene.
• Collate and disseminate food safety alerts to all relevant areas.
• Responsible for maintaining and helping to enforce agreed brand standards, by conducting monthly audits.
• Plan and review rota costs and ensure staffing levels are at the appropriate levels to drive conversion and meet benchmark hours whilst delivering exceptional service.
• Meet and manage all budgets for your areas.
• Be the department representative for events.
• Form strong relationships with fellow HODs
• Monitor progress on the delivery of the strategy operationally and also through the P&L.
• Work closely with external contractors and suppliers to ensure deliveries are completed within agreed timeframes.
  This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.