Operations Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are seeking a dynamic and experienced Operations Manager to oversee a high-volume team of up to 15 Payment Processor within our Consumer Lease Services Department. This ideal candidate will demonstrate strong leadership skills, a commitment to team development, and the ability to manage day-today operations efficiently. Join us in leading a dedicated team committed to delivering exceptional consumer leasing services.
Location: Owensboro, KY and 100% onsite

Key Responsibilities:

• Lead, train, coach and develop a team of payment processors, fostering a collaborative and productive work environment.
• Ensuring the application of payments are made timely.
• Support team members in research payment issues, and the escalations of complex issues.
• Building and maintaining reports on an already established team as it relates to performance, payment processing metrics and operational efficiencies.
• Maintain a team schedule to align with business needs and ensuring coverage during peak periods.
• Participate in management meeting providing insights, updates on team performance and operational status.
• Identify areas for process improvement and implement best practices to enhance team efficiency and effectiveness.
• Effectively manage day to day SLAs, quality and performance.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically, three to five years of relevant experience

PREFERRED SKILLS/EXPERIENCE

• Four -year college degree with an emphasis in Business Administration, Operations management, or a related field
• Proven experience in operations management, preferably in consumer leasing or payment processing
• Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
• Strong organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent analytical and problem-solving skills
• Strong communication skills both written and verbal
• Proficient in data analysis and reporting tools
• Ability to thrive in a fast-paced, high-volume environment
• Effective interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously and manage deadlines with minimal follow up.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Key Responsibilities:

• Lead, train, coach and develop a team of payment processors, fostering a collaborative and productive work environment.
• Ensuring the application of payments are made timely.
• Support team members in research payment issues, and the escalations of complex issues.
• Building and maintaining reports on an already established team as it relates to performance, payment processing metrics and operational efficiencies.
• Maintain a team schedule to align with business needs and ensuring coverage during peak periods.
• Participate in management meeting providing insights, updates on team performance and operational status.
• Identify areas for process improvement and implement best practices to enhance team efficiency and effectiveness.
• Effectively manage day to day SLAs, quality and performance

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la