Operations Manager (Wealth and Investment Management)

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$73,100.00 - $129,900.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications, US:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experienc

Desired Qualifications:

• 2+ years of Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Knowledge and understanding of securities industry, brokerage and/or trust business
• Experience with BETA, SmartStation, SEI or other Trust applications
• Ability to develop and negotiate solutions to issues with partners or clients including escalations as needed
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
• Strong analytical skills with high attention to detail and accuracy
• Advanced Microsoft Excel skills
• Team leading or management experience
• Excellent verbal, written, and interpersonal communication skills
• Process, procedure and control design or improvement experience
• Knowledge of money movement risk management concepts and frameworks
• Leadership skills to influence across organizational levels to gain commitment to accomplish business goals
• BA/BS degree or higher in business or financ

Wells Fargo Wealth and Investment Management is seeking an Operations Manager in the Banking Lending and Trust department to lead the 6 onsite Trust Operations Mailroom teams handling incoming mail, logging and redirecting incoming checks under dual control, overseeing safekeeping and internal control responsibilities, and other key functions. The team is part of Wealth and Investment Management, and this leadership role closely partners with front office partners, Legal, Risk, Compliance and Control teams.
The Operations Manager will be responsible for leading and supporting these teams. This role will involve ensuring staffing administrative tasks are carried out, providing coaching/feedback to the team and ensuring a secure risk/control environment. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Trust Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team members
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Trust Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications, US:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• 2+ years of Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
• Knowledge and understanding of securities industry, brokerage and/or trust business
• Experience with BETA, SmartStation, SEI or other Trust applications
• Ability to develop and negotiate solutions to issues with partners or clients including escalations as needed
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
• Strong analytical skills with high attention to detail and accuracy
• Advanced Microsoft Excel skills
• Team leading or management experience
• Excellent verbal, written, and interpersonal communication skills
• Process, procedure and control design or improvement experience
• Knowledge of money movement risk management concepts and frameworks
• Leadership skills to influence across organizational levels to gain commitment to accomplish business goals
• BA/BS degree or higher in business or finance

Job Location:

• 6325 S Rainbow Blvd, Las Vegas NV 89118

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship
• Ability to travel up to 25 percent of the time