Operations Manager

at  XPS Pensions Group

MANAGING CONSULTANT

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for an experienced and strategic Pensions Operations Manager to join our vibrant office in Middlesbrough with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar senior head of pensions or pensions operations manager where they have extensive knowledge of defined benefit pensions schemes and strong leadership skills.
A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.
Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It’s about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they’re happy. Above all, it’s about ensuring everyone has a voice and feels valued. Because they are.

THE SUCCESSFUL CANDIDATE WILL NEED TO DEMONSTRATE THE FOLLOWING REQUIREMENTS:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

As an Operations Manager with XPS you will

provide full time management of the teams, with a particular focus on aspects such as commercial, people, client and process development and will…

• Contribute to maintaining the high quality standards required within the company, and continually seek to enhance the quality long term sustainability of the services provided to our clients across the business.
• Manage and continually develop the pensions administration capability in the offices for which you are responsible by demonstrating positive leadership skills and actively mentoring colleagues when required.
• Actively contribute to the attraction, training and retention of employees by recruiting appropriately, alongside motivating, rewarding and developing existing employees.
• Manage HR issues for your region when escalated to you.
• Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work, billing effectively for value added to clients, to ensure that profit is delivered. Participate in on-going detailed analysis of the efficiency of our systems and processes.
• Assist on tendering processes, creating responses to tenders and leading the administration aspects of full service tenders
• Conduct client assignments such as trustee secretarial appointments, project work, client relationship management etc.