Operations & Metrics Analyst

at  FIS Global

EDUCATION DESIRED :

Bachelor’s Degree

ABOUT THE ROLE:

As an Operations & Metrics Analyst, you’ll act as the voice of the customer to create a feasible implementation roadmap for our best-in-class products that will define the world of fintech. You’ll work as part of a team in a scrum setting and must be a self-motivated, proactive, and out-of-the-box thinker.

WHAT YOU WILL BE DOING:

Key Business Metrics reporting

• Gather and report on key metrics as agreed with BPS lines of business, to be actively used by BPS business leaders to monitor the health of the business and support decision making. Compile data from various sources into a consumable data set where needed, including design and implementation of data models and presentation as per agreed formats in conjunction with the T&S Business Intelligence Hub.
• Create data reporting dashboards & reports in conjunction with the T&S team, interfacing with the CMIH dashboards. To act as liaison with Ashleigh’s team to provide requirements into T&S reporting.
• Create and deliver a Monthly KPI scorecard based on the metrics, and metrics for the Exec Quarterly Interlock meetings.
• Partner with a variety of business teams to gather, document and maintain business processes that will support accurate data gathering.

Capacity planning & hiring model for attrition

• Assess capacity plans in place in BPS and Dev, define and implement a standard approach for BPS
• Implement TPO staffing projections to be used as a standard input into proactive recruitment

Forecast monthly cadence – T&S CMIH and finance interlock for forecast

• Work with Finance to create and deliver monthly T&E and Overtime reports by BPS line of business
• Validation of BPS line of business hiring plans vs. Finance’s view of our monthly forecast hiring plans to maintain the Finance team’s alignment with the hiring needs of our business
• To interpret and communicate insights to the BPS Leadership team, finance, business operations and T&S team.