Operations Officer & Change Analyst
at Kadonation Services
Belgium, Wallonie, Belgium -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Nov, 2024 | Not Specified | 15 Aug, 2024 | 3 year(s) or above | English,Email,French,Zendesk | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WHO IS KADONATION?
Kadonation is a scale-up that was founded in 2016. Today, we are one of the fastest-growing companies in Belgium.
Our scale-up is a dynamic player in the employee and corporate gifts market. Bringing impact to your recognition policy, that’s our motto. And it’s also the reason we built Kadonation Select: an intuitive platform that allows organisations to set up a well thought- out recognition policy in no time. Our software takes away the administrative burden that comes with employee gift-giving. In short: more appreciation, less hassle!
WE’RE LOOKING FOR…
… An analytically strong Operations Officer & Change Analyst. Quite a mouthful, but that’s because it’s a broad role with a range of responsibilities. You will become part of our Operations team where everyone is focused on B2B order processing but at the same time has their own specialist area based on their skills and strengths.
Your specialist area will be change analysis. We’re looking for someone to help us solve process and productivity issues, so that we can function as best as possible as a team during the busy end-of-year period (and beyond). In the long term, this Change Analyst specialism might account for 75% of the role.
Responsibilities:
End-to-end B2B order processing (including aftercare) and managing large quantities of orders during peak periods such as the end-of-year period
- Answering questions from business customers via various communication channels in Dutch, French and English
- Communication with internal teams such as Product, Gift and Sales
- Following up with the designer for timely delivery of products in corporate branding
Preparing quotes and invoices
- Actively brainstorm about optimisations that will improve our customer support and make internal processes more efficient
Design and implement improvements
In the long term you’ll become the pivotal figure between business and IT
- Project management within change -> developing and coordinating optimisations on the roadmap
REQUIREMENT SUMMARY
Min:3.0Max:4.0 year(s)
Marketing/Advertising/Sales
IT Software - Other
Sales
Graduate
Proficient
1
Belgium, Belgium
