Operations Officer I

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Rate: $26 per hour
Business Hours: Monday to Friday (Onsite)

Job Responsibilities:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivityUnderstand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures

Experience & Qualification Requirements:

• Bilingual - French/English required
• Basic computer skills - Microsoft (word, PowerPoint, excel is very important)
• Ability to adhere to strict deadlines and handle high volumes of work - Understanding SLAs and due dates
• Ability to adapt to changing policies and procedures
• Ability to work independently, as well as part of a team
• Previous Banking experience (credit/debit transactional knowledge -need to know how to analyze transactions)

Personal Attributes:

• Attention to detail
• Critical thinking skills and Strong Problem-Solving Skills and Multitasking skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills, attention to detail, and excellent interpersonal skills

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivityUnderstand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedure