Operations Officer I

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.
Contract Dates: 6 months with potential to extend or convert
Pay Rate: $21 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

• Wire processing, Transferring funds
• Investigative work - escalations
• Handling partner requests
• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Experience & Qualification Requirements:

• Attention to details
• Meeting SLAs
• Team player
• MS Office - good experience and knowledge
• Banking/accounting/bookkeeping- familiar with terminology
• Proactive approach and development

Personal Attributes:

• Critical thinking skills
• Strong Attention to detail
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team

• Wire processing, Transferring funds
• Investigative work - escalations
• Handling partner requests
• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management