Operations Officer II (Claims Support Administrator)

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Claims Support Administrator to join our client.
Contract Dates: 8 months with potential to extend or convert
Pay Rate: $22.34 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

• Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
• Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written
• The claims support administrator will be responsible to manage efficiently in a multi-tasked environment by promptly responding to all incoming enquiries/requests for a National and Regional Level
• This role contributes to the legendary customer experience by collaborating with internal and external partners, to improve speed, accuracy and efficiency of internal operations
• The Claims Support staff must apply appropriate due diligence ensuring accuracy in completing tasks within SLA while mitigating risks and escalation

Experience & Qualification Requirements:

• Personal laptop/desktop strong Wi-Fi connection (will be sent an equipment but may need to use their own equipment for the initial training
• Working knowledge of Microsoft Office (Excel and Word) - must be able to navigate a spreadsheet
• Excellent knowledge and proficiency in MS Outlook
• Able to work in a fast-paced environment & efficiently manage workflow
• Proactive and flexible to work in a changing environment
• Must be able to attend the office onsite 2-5 days a week
• Demonstrates sound judgement

Personal Attributes:

• Exceptional organizational skills
• Excellent time management skills
• Ability to work independently and within a team
• Excellent communication and analytical skills

• Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required
• Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written
• The claims support administrator will be responsible to manage efficiently in a multi-tasked environment by promptly responding to all incoming enquiries/requests for a National and Regional Level
• This role contributes to the legendary customer experience by collaborating with internal and external partners, to improve speed, accuracy and efficiency of internal operations
• The Claims Support staff must apply appropriate due diligence ensuring accuracy in completing tasks within SLA while mitigating risks and escalatio