Operations Officer LGW

at  Signature Aviation

WHO WE ARE:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.
Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience.
Our business provides specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military, and commercial aircraft along with conducting our successful commercial meet and greet service.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence

• Please note this is a permanent, full-time job share role on ‘shift’ and there is a requirement for flexibility out of hours (23.00-04.59L

ROLE INFO:

Full-Time Contract
Operations Officer - Customer Service / Flight Support - VIP Aviation

Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence

• Please note this is a permanent, full-time job share role on ‘shift’ and there is a requirement for flexibility out of hours (23.00-04.59L)

WHAT YOU’LL BE DOING:

As Operations Officer you will help coordinate the smooth running of our airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft/flight at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft. Duties will include ensuring that all customer bookings, queries, departures and arrivals are handled in a professional and timely manner.