Operations Performance & Reporting Manager

at  BNP Paribas

A BIT ABOUT US:

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we’re positive, we’re brave, and we own it.

SKILLS & ATTRIBUTES:

Proven experience within a Data Insight / Led role. (Essential)
Ability to manage a team. (Essential)
Experience with Data Management within Contact centre / Telephony environments (Essential)
Technical experience of working with Power BI or Tableau (Essential)
Great attention to detail & Data Analysis skills with the ability to integrate data.
Reporting of Consumer Duty Regulation Adherence. (Desirable)

THE ROLE:

As the Operations Performance & Reporting Manager for our Call Centre Operations, you will be at the heart of driving data-driven decisions and performance improvements. Your role will involve managing and enhancing data reporting processes, delivering strategic insights to optimise operational efficiency, and supporting key business decisions. Additionally, you will lead and mentor a team of four, ensuring they deliver high-quality analysis and contribute to the success of the operations.

KEY RESPONSIBILITIES:

Reporting & Insights: Manage operational performance reports, ensuring accuracy and timely delivery. Provide actionable insights for senior management.
Dashboard & Process Improvement: Develop real-time performance dashboards and enhance reporting processes through automation and new tools.
Performance & Forecasting: Analyse KPIs, identify trends, and support target-setting and budget forecasting.
Team Leadership: Lead and mentor a team of four, ensuring collaboration with operations, finance, and senior leadership.
Data Quality & Compliance: Ensure data integrity and compliance with internal policies, supporting key business projects and committee activities.