Operations Performance Senior Analyst

at  Clearbank

TRUST UNLOCKS OUR GREATEST POTENTIAL.

For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.
What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.

Your role includes:

• Responsible for producing and developing MI/BI (Business Intelligence/Business Improvement) reports
• Identifying and interpreting trends or patterns to improve data accuracy and ensuring that these improvements are reflected in reporting
• Working closely with other teams in ClearBank to understand data sources and table structures to create meaningful and insightful reporting for Operations
• Liaising with department leads and managers to understand data and insight needs
• Develop and maintaining a consistent model for reporting and analysing Operational performance through tracking of key SLA and SLOs aligned to each function
• Coordinating all reporting relating to Operations
• Supporting demand / capacity management modelling and planning for ClearBank Operations
• Tracking and reporting on headcount aligned to budget and requirements for Operations
• Analysing data and trends to influence and drive operational efficiency making data driven decisions
• Work with stakeholders to gather requirements and shape proposed solutions to ensure they answer key business questions
• Take complex data and create clear outputs, presenting key insights to a senior audience in an impactful wa

To excel in this role, you’ll also need:

• Strong analytical and reporting skills, experience in Dashboard design, Data visualisation techniques and automation of data feeds
• SQL Proficiency: Demonstrated expertise in writing complex SQL queries to prepare data for analysis, data visualisation and report creation
• Experience in handling large data sets, combining data from multiple sources
• Experience in using Tableau or other data visualisation tools
• Excellent Excel skills, with experience in collecting data, and producing analysis and reports to drive decision making
• Experience in working cross-functionally and within a group structure
• Ability to build the case for change, drawing on data and analytical techniques where appropriate, and influencing senior stakeholders
• Ability to effectively partner with various levels of management
• Excellent communication and interpersonal abilities
• An attitude of teamwork and collaboration for productive working relationships
• Begin and ends with the customer - personally role models that customers are the reason why we are here; places the achievement of excellent customer solutions at the heart of the organisation
• Strong organisational skills take a clear, structured approach to planning and delivering activities, prioritising and clear structured thought process
• Ability to work to deadlines, whilst maintaining high level of quality and competenc