Operations - Sales Associate

at  Stephensons Rental Services

Who we are
Stephenson’s Rental Services is a Canadian success story spanning over 70 years and 750 employees looking to expand our team with diverse and talented individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.
Why we’re thriving
We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we invest in the skills you have today and support you in exploring your growth through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our unwavering commitment to becoming your destination employer.
How you’ll contribute

As one of our Sales & Rental Associates, you’ll be in a key customer facing role coordinating the sale and rent of our in-store Construction Equipment through:

• Always providing enthusiastic and professional customer service ensuring the resolution of any issues, both in person and over the phone
• Processing the sale or rent of a variety of equipment, including but not limited to General Tools, Lawn & Garden equipment, Generators, Heaters, Light/Medium Construction equipment, etc.
• Coordinating equipment delivery/pick up and booking equipment reservations using our Rental Management computer system
• Possessing excellent knowledge on equipment such as operation, features, related accessories, safe operating techniques and effectively transferring this knowledge to customers
• Anticipating product demand, tracking availability, and ensuring equipment is “rental ready”
• Probing customer’s equipment needs and making informed merchandise suggestions while maximizing all up-sell and cross-sell opportunities
• Maintaining inventory documentation and proper equipment levels to minimize stock outs and lost rentals
• Accurately entering and completing all work orders and related paperwork with respect to the sale or rent of equipment in order to preserve the integrity of our Rental Management computer system.
• Participating in store merchandising objectives involving display changes, aisle/stock replenishment, and pricing
• Assisting customers and store drivers with moving and loading/unloading equipment, and demonstrating its safe operation where required
• Adhering to and promoting our Company Safety Policies, including wearing all required PPE
• General housekeeping, and maintaining a tidy and safe store environment
• Completing other duties as assigned

What we’re looking for

• High School Diploma or equivalent is preferred, but not required
• Minimum 2 years of customer service experience, with a strong preference for experience in equipment rental services, home improvement centers, or similar background
• Exceptional interpersonal and communication skills and effectively able to deal with customers in person and on the phone
• Working knowledge and understanding of general tools and construction equipment is an asset
• Able to multi-task and work effectively in a fast-paced team environment
• Comfortable lifting up to 50 lbs. on a regular basis
• A G Driver’s license with a clean abstract is a bonus

Helping YOU Win

While you are doing what you’re best at for us, we work to support you through:

• Competitive hourly wages with bonus opportunities
• Paid time off
• Extended health care, dental and vision care after 3 months
• Guaranteed 42.5 hours per week, with overtime availability
• Annual uniform and PPE allowance
• Life insurance and RRSP matching
• Discounted gym membership and exclusive store discounts
• Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process

• Always providing enthusiastic and professional customer service ensuring the resolution of any issues, both in person and over the phone
• Processing the sale or rent of a variety of equipment, including but not limited to General Tools, Lawn & Garden equipment, Generators, Heaters, Light/Medium Construction equipment, etc.
• Coordinating equipment delivery/pick up and booking equipment reservations using our Rental Management computer system
• Possessing excellent knowledge on equipment such as operation, features, related accessories, safe operating techniques and effectively transferring this knowledge to customers
• Anticipating product demand, tracking availability, and ensuring equipment is “rental ready”
• Probing customer’s equipment needs and making informed merchandise suggestions while maximizing all up-sell and cross-sell opportunities
• Maintaining inventory documentation and proper equipment levels to minimize stock outs and lost rentals
• Accurately entering and completing all work orders and related paperwork with respect to the sale or rent of equipment in order to preserve the integrity of our Rental Management computer system.
• Participating in store merchandising objectives involving display changes, aisle/stock replenishment, and pricing
• Assisting customers and store drivers with moving and loading/unloading equipment, and demonstrating its safe operation where required
• Adhering to and promoting our Company Safety Policies, including wearing all required PPE
• General housekeeping, and maintaining a tidy and safe store environment
• Completing other duties as assigne