Operations Sales & Key Accounts Manager

at  edyn

Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world?
Then maybe you belong with us.
We’re searching for a Operations Sales and Key Accounts Manager in Bristol to join our team of free thinkers and collaborators.
In this role, it will be your responsibility to drive and direct edyn’s reservation function for all key accounts and offline corporate business. You’ll be leading and motivating a team of high performing Team Managers and Sales Advisors to achieve both revenue targets and delight customers with outstanding service levels. You’ll also be working closely with colleagues in Commercial, relationship and Operational roles and key account clients, the role also requires the tenacity to identify new revenue and growth opportunities and to continuously streamline and improve processes, performance and customer experience.

• On a day to day basis; manage a team of Team Managers and work closely with Sales, Account and Operational colleagues to deliver best in class support for on line and offline Corporate guests across all brands. From pre-enquiry through to guest care, retention and relationship building activities
• Be obsessed with increasing enquiry conversion throughout the Reservations and Guest care team.
• Encourage the team to be consultative and seek to provide solutions to client enquiries and booking requests by providing a personalised and expert service to all clients
• Support the Sales and Commercial teams in Relationship building activities wherever required
• Seek out ways to improve current processes and make suggestions on how to improve efficiencies to ensure we’re providing a best-in-class service
• Recruit and develop high calibre individuals who are curious and who have the potential to live our values
• Inspire, engage and empower teams and individuals to live our values and achieve their potential
• Manage performance and deliver to all targets relating to revenue/ sales, productivity, quality and people; taking action against negative variances and constantly seeking to exceed and improve