Operations Scheduler

at  SIRVA

Allied, is a leading global provider of removals and relocation solutions, with services in more than 40 countries and approximately 5000 employees. The Company has an extensive network of agents and other service providers and conducts more than 365,000 relocations/removals per year.
We are seeking an Operations Scheduler to join our team based in Hume, ACT. Please note due to the nature of the role there is no work from home flexibility.
What’s Involved?

Reporting to the Operations Manager, you will be responsible for liaising with customers and employees to ensure the smooth and efficient running of the Operations Department along with administering the clerical functions and allocation of labour. Further to this, you will undertake the following daily tasks:

• Schedule branch removal activities, ensuring that all parties are fully communicated to
• Brief drivers & crews on removal requirements and direct all related activities
• Ensure all run sheets are completed and distributed
• Control all documentation through the Operations department
• Liaise with clients and debrief crews to ensure all activities are satisfactorily completed
• Ensure maximum client satisfaction and day to day problem solving
• Preparing relevant Operations and Customer Service reports
• Directing and overseeing relevant Depot functions in conjunction with other Operational staff

Why work for Allied?
Being an international brand, under the Sirva name, with a cross regional structure your career opportunities could be endless! You can make colleagues, connections and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identity.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Who Are We Looking For?

This position is well suited to a highly organised individual, who enjoys working with a variety of staff and customers, and seeks to exceed customer expectations. The successful applicant will be motivated to achieve maximum efficiency for the Operations team and demonstrated strategic & problem solving ability to adjust planned schedules when potential changes occur. The successful applicant will preferably have the following skills and attributes:

• Removals experience highly desirable (not essential)
• Operate with a sense of urgency and enthusiasm
• Demonstrated leadership and delegation skills
• Ability to work as part of a team and autonomously
• Excellent customer service skills
• Enjoys working in a challenging, fast paced environment
• Good verbal & written communication skills

If this sounds like the role for you, please submit your resume and CV via the APPLY NOW function.
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we’re committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
It is also SIRVA’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information

• Schedule branch removal activities, ensuring that all parties are fully communicated to
• Brief drivers & crews on removal requirements and direct all related activities
• Ensure all run sheets are completed and distributed
• Control all documentation through the Operations department
• Liaise with clients and debrief crews to ensure all activities are satisfactorily completed
• Ensure maximum client satisfaction and day to day problem solving
• Preparing relevant Operations and Customer Service reports
• Directing and overseeing relevant Depot functions in conjunction with other Operational staf