Operations Scheduler

at  Swindon Borough Council

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

The successful candidate also will require the following skills:

• Problem solving
• Computer skills and experience in Microsoft 365 and Outlook
• Customer service skills
• Scheduling or repairs knowledge

You will work as part of the Operations team here at Swindon Borough Council. You will be required to:

• Manage the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.
• Monitor our systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors
• To work within a multi skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.
• You will be the first point of contact for our Operational teams by answering phone calls via our dedicated scheduling line to supporting with calls from customer services should cover be required.
• To plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs were necessary, this can be up to 30 operatives.
• To ensure all works orders received are scheduled upon our agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
• Ensure that customers are contacted and aware of any changes in agreed appointments.

The successful candidate also will require the following skills:

• Problem solving
• Computer skills and experience in Microsoft 365 and Outlook
• Customer service skills
• Scheduling or repairs knowledge.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).