Operations Specialist - 0237 - South Africa

at  Bionic Talent

ABOUT THE CLIENT:

Our client is a leading digital marketing agency based in the USA, catering to specific and targeted clients. They are seeking a skilled Operations Specialist to oversee internal operations, streamline project workflows, and ensure seamless execution of tasks.

ABOUT THE ROLE:

As an operations Specialist, you will play a crucial role in managing the agency’s internal operations. You will streamline projects, manage follow-ups, and ensure that everything runs smoothly. Experience in marketing agencies and home services niche is preferred. Fluency in English is required.

WHAT YOU’LL BE DOING:

• Oversee the internal operations of the agency to ensure a smooth workflow.
• Streamline project processes and manage follow-ups to ensure timely completion.
• Utilize project management tools such as Asana, Zapier, and ClickUp for efficient project tracking and management.
• Monitor key performance indicators (KPIs) and assist in repositioning strategies.
• Implement and manage time-tracking tools like Time Doctor to ensure productivity and efficiency.
• Coordinate with the team to ensure deliverables are met according to client expectations.
• Maintain a deep understanding of the company’s products and services.
• Educate and train team members on product features, usage, and troubleshooting steps.
• Record and maintain detailed and accurate project interactions and resolutions in the company’s CRM system.
• Collaborate with sales, marketing, and product development teams to share insights and contribute to the improvement of products and services.
• Uphold a professional and positive attitude in all internal interactions.
• Ensure compliance with company policies and procedures.