Operations Specialist – Card Operations & Fraud Management

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

SKILLS AND EXPERIENCE

• Bachelor’s or Master’s degree in Business Administration, Finance, Marketing or a related field.
• Minimum 4 to 5 years of experience in Cards Fraud Management
• 2 to 3 years of Retail banking experience especially in Cards BusinessUAE or international experience

• Support the Operations & Fraud Management function.
• Provide data driven fraud insights to internal stakeholders & management.
• Govern the 24*7 Fraud Monitoring team and Disputes team.
• Ensure no Operational lapses and constant improvement in processes.
• Review the efficiency and effectiveness of the fraud rules to ensure improved False positive ratios and maintain balance between ensuring that good spends are not lost.
• Supporting the development and management of new and existing fraud prevention products/services
• Partnering with stakeholders to understand fraud drivers, report on fraud trends, and identify new opportunities to enhance the quality and effectiveness of our fraud intelligence.
• Develop reporting for senior management to summarize key fraud trends and drivers to inform strategy and decision making.
• Research and stay ahead of any new or emerging fraud trends and risks, including awareness of new data points within Mastercard network messages