Operations Specialist

at  Lloyds of London

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.
Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
Context:
Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive – build a braver future with us.
The Operations function is at the heart of the insurance business activities, managing the post-bind placement to ensure complete, accurate and timely capture of risk, premium and claims data to securely fulfil all downstream statutory requirements as well as add commercial insight & value for the unde writing and placement of business into LIC. This way, the Operations function plays a vital role in providing, promoting, and protecting Lloyd’s trading rights,
providing thought leadership in the business operations environment, sustaining Lloyd’s relationships and credibility with Managing Agents, Brokers, Coverholders, the insurance regulatory and other trade bodies.
Role Purpose:
The Operations Specialist manages the day-to-day running of specific Operations processes, contributing therefore to the smooth and efficient running of LIC’s Operating Model. You will be part of a team of Specialists & Analysts located in Brussels, and collaborate with an Outsourcing team located in India which serves as an extension to the core Brussels team and for which you will act as a referral point. You will be the owner and gatekeeper of the Standard Operating Procedures that you have been assigned on, and therefore a point of contact for these particular Operational matters to your peers in the Organisation and in the Market.
As part of your role, you will support and facilitate the continuous improvement of systems, procedures and practises of LIC’s Operating Model. Finally, you will be involved in the design and implementation of changes & strategic initiatives so that eventually you take over any required changes into your BAU operational activities.

Principal Accountabilities:

• Gatekeeper and key executant of specific LIC’s processes
• Support Managing Agents on the execution of LIC’s Operating Model
• Perform Portfolio Analysis & Operational Controls of the LIC portfolio
• Ownership of Standard Operating Procedures, from drafting to standardisation and from maintenance to optimization
• Escalation and analysis of exceptional, complicated and non-standardised scenarios
• Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier
• Collaborate with Managing Agents and oversee their operational performance to ensure that the LIC’s Operating Model is followed and optimized Collaborate with Services & Technology suppliers, provide requirements and subsequently test and sign-off their deliverables in order to resolve issues and promote changes & improvements
• Monitor Key Processing Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs), and escalate and support the resolution of issues that have a negative impact to those metrics. These indicators can relate either to internal processes (e.g. data processing) or external related parties (e.g. operational performance of Managing Agents, BPO services etc.)
• Support the identification & suggestion of changes for continuous improvement of systems, procedures and practises of LIC’s Operating Model
• Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embedding into BAU operational activities

Leadership expectations:

• Drives for results
• Able to explain not only how but also why things are done and how particular processes add value to the

overall value chain

Management of Risk and Internal Controls:

• Support the Operations Manager with the oversight of Key Risk Indicators that fall within the Lloyd’s Europe Support the Operations Manager with Incidents and Risks affecting the operational activities

Role Dimensions:

• Reports to the Operations Manager.
• Part of a team eight (8) Operations Specialists & Analysts located in Brussels.
• Trainer and referral point for the Business Process Outsourcing (BPO) team of 30+ located in Pune, India, which acts as an extension of the core team in Brussels.

Skills:

• Strong verbal, numerical and analytical skills
• Comfortable with handling, querying and interpreting large sets of data
• Ability to visualise, conceptualise & communicate complicated processes
• Ability to define and document processes & controls that can be streamlined and allocated to multiple technicians
• Ability to train others and transfer knowledge efficiently
• Solid use case / business case justification process based on facts, cost vs benefit and risk vs opportunity
• Ability to engage, communicate and build trusted relationships in the internal and external business areas which the role supports
• Influencing and negotiation skills
• Complex stakeholder management
• Ability to work in a multi-cultural environment and as part of a team
• Ability to handle a diverse range of priorities and tasks in parallel
• Ability to cope with change in a positive and constructive manner
• Ability to remain calm under pressure and handle difficult situations with tact and diplomacy

Knowledge:

• Knowledge of (re)insurance industry and ideally of the Lloyd’s and/or London Market is required for the position.
• Knowledge of (re)insurance data value chain
• Good understanding of the risk, regulatory and compliance framework relating to the insurance/reinsurance industry
• Fluency in written and spoken English is required. Any other language could be considered an asset.

Experience:

• Experience in (re)insurance operations or other regulated sector requiring financial information processing
• Experience in Operations functions or similar functions operating in a controlled manner, providing services and/or information to other departments Classification: Confidential
• Any experience in project management, project oversight and/or design experience, either as a customer, supplier or stakeholder is desirable
• Any experience in “start-up” concepts, design of new processes from scratch, developing proof of concepts and business cases is desirable.
• Working in an environment with large teams and multiple stakeholders were efficiency & quality are measured and managed

Competencies:

Delivering Results and Meeting Customer Expectations

• Anticipates customer needs and champions initiatives to increase customer satisfaction.
• Stands by the decisions and actions of their team, openly accepting responsibility and accountability.

Working with People

• Actively builds and nurtures effective relationships with people across all organizational levels and with external contacts
• A team player, strong interest in the performance of the business as a whole, rather than a single focus on their own area of expertise
• Proactively consults with a broad cross-section of stakeholders during all aspects of decision making
• Maintains and extends a broad and effective network of links with individuals both internally and externally and uses these to benefit the business
• Proactive, focused and diligent with outstanding communication skills, able to develop productive relationships at all levels

Creating and Innovating

• Produces a range of workable strategies aimed at solving several complex, possibly related issues
• Contributes radical ideas, approaches and insights that offer up new avenues of exploration

Adapting and Responding to Change

• Anticipates changes in the position of their customers, market or organization and adjusts their own and others approach to take account of this
• Versatile, adaptable, proactive and comfortable with taking a hands-on approach, capable of delivering change, and transformation
• Uses many different approaches to interact successfully with others, adapting interpersonal style to fit the situation and the characteristics of groups and individuals
• Promotes large scale change initiatives across teams, creating a managed sense of urgency to bring the changes about

Leading and Supervising

• Provides teams and departments with clear directions that are translated from organizational strategy
• Guides conversations to desired end points; negotiates effectively by exploring a range of possibilities
• A collaborative leader who inspires trust and confidence in others. Pragmatic and operates with pace, energy and drive.
• Commercially focused, energetic and positive with a ‘can do’ attitude

Applying expertise and technology

• Demonstrates detailed and comprehensive knowledge of own area and is recognized as an expert by people across the organization
• Shares knowledge and expertise openly and freely, positioning knowledge sharing as an organizational priority
• Strong attention to detail and also sees the bigger picture. Able to move seamlessly from focusing on detail to the broad strategic challenges, and contributing to the development of the business as a whole

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our
website
.
By choosing Lloyd’s, you’ll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link;
https://cleartalents.com/apply/lloyds-msa1645695881
Please note, clicking on this link does not register your application for the vacancy

Principal Accountabilities:

• Gatekeeper and key executant of specific LIC’s processes
• Support Managing Agents on the execution of LIC’s Operating Model
• Perform Portfolio Analysis & Operational Controls of the LIC portfolio
• Ownership of Standard Operating Procedures, from drafting to standardisation and from maintenance to optimization
• Escalation and analysis of exceptional, complicated and non-standardised scenarios
• Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier
• Collaborate with Managing Agents and oversee their operational performance to ensure that the LIC’s Operating Model is followed and optimized Collaborate with Services & Technology suppliers, provide requirements and subsequently test and sign-off their deliverables in order to resolve issues and promote changes & improvements
• Monitor Key Processing Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs), and escalate and support the resolution of issues that have a negative impact to those metrics. These indicators can relate either to internal processes (e.g. data processing) or external related parties (e.g. operational performance of Managing Agents, BPO services etc.)
• Support the identification & suggestion of changes for continuous improvement of systems, procedures and practises of LIC’s Operating Model
• Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embedding into BAU operational activitie

Role Dimensions:

• Reports to the Operations Manager.
• Part of a team eight (8) Operations Specialists & Analysts located in Brussels.
• Trainer and referral point for the Business Process Outsourcing (BPO) team of 30+ located in Pune, India, which acts as an extension of the core team in Brussels