Operations Specialist

at  Oceania Inc

JOB DESCRIPTION SUMMARY:

Oceania International is a fast-growing E-commerce company seeking an experienced and proactive Operations Specialist to join the team. This position will oversee these operations ensuring that the most efficient use of resources are being utilized. Production and customer service targets will be met through planning, coordinating, continuous improvement, and directing of labor resources.
The Operations Specialist will play a critical role in managing our repairs and quality control team, facilitating communication between the US and China, and ensuring operational excellence. This position requires a bilingual professional fluent in Chinese and English, with strong organizational skills, familiarity with data analysis, and basic knowledge of warehouse management SOPs and workflows. The Operations Specialist will report directly to the Chief Operating Officer (COO) and must be flexible to accommodate meetings with our China team during after-hours at least 2-3 times a week.

QUALIFICATION AND SKILLS:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proficient in Microsoft Suite, Google Suite, ERP and WMS systems.
• Minimum of 3 years of experience in operations management, quality control, or a similar role.
• Bilingual proficiency in Chinese and English, with excellent written and verbal communication skills in both languages.
• Strong understanding of data analysis tools and applications (e.g., Excel, SQL, Tableau).
• Basic knowledge of warehouse management principles, SOPs, and workflows.
• Excellent organizational and multitasking skills with a high level of accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to participate in after-hours meetings with the China team 2-3 times a week.