Operations Specialist (OPSV)

at  360insights

Base salary CAD $40,500 - $50,500*

Plus Bonus, Equity & Benefits

• Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

WHAT YOU WILL BE DOING:

The Operations Specialist is responsible for supporting the day-to-day operational success of our clients. The Operations Specialist consistently communicates with various operational support teams to provide guidance and support whilst completing various operational tasks. They partner with Client Success, Programs, Implementations, and other internal business partners as they relate to claim, user and dealer maintenance, closely monitors trends, and identifies issues while looking at problems with a solution lens and continuous focus on innovation.

• Complete daily tasks in support of client operations including but not limited to, claim validation, customized reporting and specialized processing, program support and payfile reviews
• Update and maintain relevant process documentation and confluence knowledge database to reflect current and accurate processes
• Maintain SLA’s in FreshDesk ticketing systems to ensure prompt responses and high-quality standards
• Monitor relevant SLA’s and work to create action plans where possible
• Manage SharePoint database library and google drive where applicable
• Drive standardization into day-to-day functions which include updating and amending processes

WHAT YOU’LL BRING TO THIS ROLE:

• Strong interpersonal and communication skills
• Strong attention to detail
• Operates with a high degree of integrity
• Advanced knowledge of MS office suite with focus on Excel
• SQL Knowledge beneficial but not required
• Reliable, team player
• Ability to assess data analytically and obtain a foundational understanding of programs
• Reviews tasks at hand with an analytical lens to realize operational efficiencies
• Understanding of 360 platforms and business offerings