Operations Specialist

at  Optimas Solutions

MONTERREY, NL

Optimas is the leading global industrial distributor and service provider specializing in fastening and supply chain solutions for manufacturers seeking to improve efficiency and profitability. Customers rely on our deep industry and manufacturing expertise to create custom-tailored programs to help them streamline their production and reduce their risk.
To learn more about our company, please visit our website https://global.optimas.com/
Summary:
The role of the Operations Specialist stemmed from the need to provide custom tailored solutions for our customers. In this role, the specialist will specialize in understanding the needs of the customer, identifying areas of improvement, and implementing processes to produce the optimum level of service.

SKILLS AND QUALIFICATIONS:

Operations Specialists typically require an associate degree in a related field or a bachelor’s degree in business administration. Some of the key skills for an Operations Specialist are:

• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
• Resourcefulness and ability to devise creative solutions to problems
• Experience testing and mapping various business processes and protocols
• Familiarity with industry technology systems to gather data and problem solve
• 3 years of experience is preferred
• Excellent communication and leadership skills

Ideal:

• Strong knowledge in Microsoft Office Suite
• Knowledge/Experience in NetSuite Oracle as WMS/MRP (or similar).
• Knowledge of Tableau and Tools Group is a plus

• Identify and communicate with key stakeholders
• Act as a liaison between key functional areas of the business
• Assess options for process improvement
• Collaborate with program managers, customer service managers and CSRs to provide a unified answer to our customers
• Communicate regularly with demand management and supply chain to provide up to date information on supply chain gaps or interruptions
• Assist in coordinating expedited freights and gap buys. Ensuring accurate communication within all departments.
• Take a pro-active approach for possible customer interruption
• Coordinate part shortages between Customer Service, Supply Chain and Operations
• Lead communication cadence between functional areas on a daily, weekly, monthly basis
• Other Ad-hoc projects as assigned