JOB OVERVIEW

We are seeking a dedicated and detail-oriented professional to join our team as a Operations Specialist 1. In this role, you will provide critical phone support to healthcare professionals and patients, handling medical inquiries, adverse events, product quality complaints, and other relevant calls. This position does not involve commercial sales support, except for managing medical information requests forwarded by sales representatives on behalf of healthcare providers.

QUALIFICATIONS

• Education: Bachelor’s degree in a life science discipline.
• Language Skills: Advanced level of English.
• Experience: Experience in pharmacovigilance and/or medical information is a plus.
• Skills: Strong communication and interpersonal skills, attention to detail, ability to work in a team environment, and proficiency in data management and regulatory reporting.
  

  LI-Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.co

• Medical Inquiry Support: Provide phone support to healthcare professionals and patients, managing medical inquiries, adverse events, product quality complaints, and other types of calls as required.
• Data Management: Receive, triage, review, and process safety data from various sources. Perform data entry into tracking and client safety databases, generate follow-up queries, perform quality control, assist with reconciliation, and drive case closure.
• Regulatory Reporting: Perform safety-related tasks such as regulatory reporting and documentation.
• Communication: Receive and document incoming telephone calls, faxes, or emails from various sources, including investigative sites, during regular weekday business hours.
• Team Collaboration: Establish and maintain effective team communications, providing regular feedback to the local management team on project metrics, out-of-scope work, challenges/issues, and successes.
• Leadership and Training: Depending on experience, provide leadership, training, and mentoring for less experienced team members, and assist managers with resource allocation.
• Team Environment: Build a positive, collaborative team environment with other Lifecycle Safety team members.
• Continuous Improvement: Participate in training across Lifecycle Safety service offerings, working groups for new initiatives, and identification and implementation of process efficiencies.