Operations Specialist

at  Queensland Health

The successful candidate will establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the

• Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and
• Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL
• Ensure end to end service delivery for enterprise systems within Queensland

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Key Responsibilities’, the ideal applicant will be someone who can demonstrate the following:

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
• Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues and contribute to the design and implementation of appropriate solutions and (SFIA Code: SYSP 4; TECH 4, HSIN 5)
• Server Virtualisation technologies (VMware)
• Microsoft Windows Server 2016, 2019, 2022
• Citrix CVAD applications and desktops