Operations Specialist

at  University of New Mexico

POSITION SUMMARY

The Operations Specialist for the Cancer Center Research Administration (CCRA) Shared Resources and Facilities team is an important position with a broad spectrum of responsibilities within the Cancer Research Facility (CRF).
The Operations Specialist must pay attention to detail as they will oversee all iLabs requests for account set up and be the main contact for all the billing from the Shared Resources. In this position, he/she will be required to use business customer service etiquette first to the labs/staff/students and investigators that they service as well as develop interrelationships with grant managers both in the CCRA as well as other departments to ensure proper PR set up within iLabs for all the investigators using our Shared Resources. They will work closely with technical directors from the Shared Resources to verify usage and appropriate monthly billing. They will also work closely with UNMCCC Fiscal to ensure that all invoices are paid in full and within a timely manner from the appropriate indices. Thus, it is preferred that the candidate have some accounting/financial experience. It will also be important for this person to have some data analysis skills as they will work directly with the AD for Shared Resources on data pertaining to the cores in preparation for grant progress reports and/or grant renewal information. In addition, the Operations Specialist will be the resident expert on all aspects of iLabs and therefore also need to provide training to users of iLabs and to any staff needing access to the software. This job also requires an extreme amount of organization and record keeping both electronically as well as in hard copy paper files since this position oversees documentation pertaining to all the revenue for all of the Shared Resources in the UNMCCC. Furthermore, the Operations Specialist will also assist the Operations Manager with Shared Resource purchasing, thus some experience in procurement and staying within budget plans is important.
The Operations Specialist will need to work well in a team as well as independently in order to maintain the daily operations in the CRF with regards to service contracts for common equipment, training users on shared equipment, general maintenance of the facility, upkeep of shared goods such as dry ice, LN2, inventory tagging and surplus, upkeep of the signage, directories, email lists, phone lists, FAMIS, parking spaces, conference room reservations, mail and package delivery. Since this position works closely with laboratory equipment and may need to provide training on common equipment, a background in science or previous work in a lab is preferred. The Operations Specialist will work closely with the Operations Manager to ensure that any issues impeding the daily operations of the CRF are resolved quickly and accurately. Thus, the Operations Specialist should have some database experience as well as possess good problem-solving abilities, be resourceful and be effective at follow through.
Lastly, the Operations Specialist will act as a department liaison facilitating communication between the CRF labs and external vendors, technicians and other campus departments. Thus, it is also preferable to have good communication skills both written and verbal as well as an extremely high degree of competency in MS Office, Excel, Adobe and/or other software computer applications.
The University of New Mexico Comprehensive Cancer Center is the Official Cancer Center of New Mexico and the only National Cancer Institute-designated Cancer Center in a 500-mile radius. Its more than 136 board-certified oncology specialty physicians include cancer surgeons in every specialty (abdominal, thoracic, bone and soft tissue, neurosurgery, genitourinary, gynecology, and head and neck cancers), adult and pediatric hematologists/medical oncologists, gynecologic oncologists, and radiation oncologists. They, along with more than 600 other cancer healthcare professionals (nurses, pharmacists, nutritionists, navigators, psychologists and social workers), provide treatment to 65% of New Mexico’s cancer patients from all across the state and partner with community health systems statewide to provide cancer care closer to home. They treated almost 15,000 patients in more than 100,000 ambulatory clinic visits in addition to in-patient hospitalizations at UNM Hospital. A total of nearly 1,855 patients participated in cancer clinical trials testing new cancer treatments that include tests of novel cancer prevention strategies and cancer genome sequencing. The more than 123 cancer research scientists affiliated with the UNMCCC were awarded $38.2 million in federal and private grants and contracts for cancer research projects. Since 2015, they have published nearly 1000 manuscripts, and promoting economic development, they filed 136 new patents and launched 10 new biotechnology start-up companies. Finally, the physicians, scientists and staff have provided education and training experiences to more than 500 high school, undergraduate, graduate, and postdoctoral fellowship students in cancer research and cancer health care delivery. Learn more at http://cancer.unm.edu.
See the Position Description for additional information.

MINIMUM QUALIFICATIONS

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

PREFERRED QUALIFICATIONS

Experience in:

• University Shared Resources
• iLabs or other lab management software tracking usage and billing
• Inventory, surplus
• UNM Financial platforms Banner, My Reports, Chrome River
• LoboMart punchout, pcard and PO purchases
• ERM/RMM purchasing
• Coordinating efforts within and between departments to complete tasks

Proficiency in:

• Accounting or financial invoicing/reconciliation
• Knowledge of basic science lab equipment and how it is used
• Customer service with faculty, staff, students, university departments, technicians
• Interpersonal skills and the ability to effectively communicate both written and verbal
• Working in a team environment as well as independently
• Strong attention to detail and ability to document notes
• Ability to follow through with issues and projects until completion
• Problem solving abilities and proficiency at researching issues
• Working under pressure and prioritizing
• Organizing reports, data and resources
• Basic computer applications and Windows
• MS office, MS Excel, Adobe Professional, Databases

ADDITIONAL REQUIREMENTS

Finalists should be prepared to provide official educational transcripts if selected for hire.
Applicants must provide names of 3 professional references that the hiring official can contact.

Please refer the Job description for details