Operations Specialist, Visa Consulting & Analytics

at  visa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

JOIN VISA: A NETWORK WORKING FOR EVERYONE.

Job Description

Comms & knowledge management:

• Own and facilitate cluster specific meetings, comms and reminders
• Amplify central messages and communications
• Actively participate in MIS lead meetings and BPO clinics
• Collaborate with other MIS leads to build and share best practices
• Leverage and adapt central trainings to continuously increase knowledge within the cluster
• Support preparation of training and process material

Qualifications

• Educated to degree level or higher
• Excellent spoken and written command of English
• Excellent presentation and communication skills (written and verbal)
• High intellectual capability evidenced by strong analytical skills
• Good knowledge of MS Office package (Word, PowerPoint, Outlook, Excel)
• Project coordination, financial and cost management experience
• Customer service-focused, with a professional presence and a confident and approachable personality
• Experience crafting and/or supporting presentation development for senior management
• History of creative problem solving and ability to work well collaboratively
• Energy, optimism, and passion
• Excellent organizational skills, with focus on collaboration, interoperability & working against set time limits
• High levels of integrity and business ethics
• Willingness to travel throughout the covered markets as needed
• Willingness to maintain own continuing professional development
• Willingness to adhere to Visa’s policies including those on Health and Safety, Equal Opportunities and Information Securit

PRIMARY RESPONSIBILITIES:

Project platform (VPC), pipeline, data quality and reporting:

• Support the cluster and MI Lead in driving adoption of central VPC platform
• Be accountable for quality of data in the platform and in other ‘trackers’ (if applicable) by ensuring MI quality, self-sufficiency and process compliance
• Provide reporting to Cluster Lead and MI lead to help manage the business and capacity of cluster team
• Support teams to resolve queries for MIS and VPC

VISA and VCA processes:

• Champion end-to-end processes and requirements including contracting and revenue recognition
• Be the key contact for process queries, providing direct support, and ensure process adherence
• Suggest and help implement ongoing process improvements
• Support consultants during complex client contracting
• Serve as a key contact between VCA UKI/FBL and controllership operations, sourcing, finance, etc.

One HUB collaboration:

• Help implement strategic initiatives as prioritized and identified by the ‘One HUB’
• Collaborate with ‘One HUB’ on any practice-specific set-ups e.g. P&L, KPIs, etc.
• Act as a liaison with other functions within VISA and Global VCA (for the practices)

Comms & knowledge management:

• Own and facilitate cluster specific meetings, comms and reminders
• Amplify central messages and communications
• Actively participate in MIS lead meetings and BPO clinics
• Collaborate with other MIS leads to build and share best practices
• Leverage and adapt central trainings to continuously increase knowledge within the cluster
• Support preparation of training and process materials

SECONDARY RESPONSIBILITIES:

• Administrative Support to Head of UKI/FBL Visa Consulting & Analytics
• Event planning for UKI/FBL VCA on-and offsite meetings
  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Educated to degree level or higher
• Excellent spoken and written command of English
• Excellent presentation and communication skills (written and verbal)
• High intellectual capability evidenced by strong analytical skills
• Good knowledge of MS Office package (Word, PowerPoint, Outlook, Excel)
• Project coordination, financial and cost management experience
• Customer service-focused, with a professional presence and a confident and approachable personality
• Experience crafting and/or supporting presentation development for senior management
• History of creative problem solving and ability to work well collaboratively
• Energy, optimism, and passion
• Excellent organizational skills, with focus on collaboration, interoperability & working against set time limits
• High levels of integrity and business ethics
• Willingness to travel throughout the covered markets as needed
• Willingness to maintain own continuing professional development
• Willingness to adhere to Visa’s policies including those on Health and Safety, Equal Opportunities and Information Security

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law