Operations Specialist

at  Zalando

JOB DESCRIPTION - WE’D LOVE TO MEET YOU IF..

• Strong organisational and communication skills with a structured approach to tasks.
• Proficiency in data entry, spreadsheet management, and document organisation.
• Prioritising accuracy and quality when handling data and numbers.
• Proficiency in MS Office, particularly Excel.
• Thriving in fast-paced environments and promoting teamwork and proactive problem-solving.
• Openness to continuous improvement and a commitment to process excellence.
• Taking ownership and accountability for assigned tasks.
• Efficient workload management to ensure timely, accurate, and prioritised completion of tasks.

ADDITIONAL JOB DESCRIPTION

The Category Operations Team, a highly specialised unit, is dedicated to executing processes with precision, from order entry to invoice clarification. Within this team, you will specialise in the end-to-end purchase-to-pay process. Your responsibilities encompass the entire journey, from order creation to ensuring timely deliveries and comprehensive product information for online presentation. Daily interactions will involve engaging with a range of external and internal stakeholders, including brands, buying and planning departments, accounting, transportation, and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in supply chain management within the dynamic e-commerce industry.

Support the category management team by taking charge of essential operational and administrative functions, notably including the accurate placement of purchase orders in our systems. Manage the intricacies of daily, weekly, and monthly delivery schedules in close collaboration with our supplier’s supply chain management.
Maintain the integrity of product master data within our merchandise management system, with a primary focus on entering all order-related details into our system, such as EAN-Matching and Supplier Data, ensuring that our orders meet high-quality standards.
Act as the primary liaison for our international suppliers, handling all operational inquiries and supporting the establishment and upkeep of contractual agreements. Maintain open lines of communication to secure consistent product availability and coordinate returns efficiently between our suppliers and warehouses.
Proactively seek out innovative solutions to enhance and optimise our pre-season and in-season processes, contributing to greater efficiency and effectiveness.