Operations Supervisor at Indoor Obstacle Course

at  Pursuit OCR

JOB OVERVIEW

The Operations Supervisor (Part-Time) is a social and interactive position and is crucial in setting the tone for the floor staff along with everyone who walks through our door - they are both the ideal Host and the “Staff Whisperer”.
Working collaboratively the Operations Supervisor is the right-hand of the Assistant Operations Manager and will be responsible for supporting the daily operations such as attending to the front desk, the obstacle course, staffing, and general maintenance of the space.
A key responsibility of the Operations Supervisor is in providing support and training to the team on guest-related and obstacle course operations. This role requires an individual who thrives on team dynamics and can work in rotational shifts.

Education:

• Secondary School (preferred

Experience:

• Customer service: 2 years (required)
• Supervising: 1 year (required

MAIN RESPONSIBILITIES

• Core responsibility is to assist the Assistant Ops Manager and the Ops Manager
• Fill in as Manager On Duty (MOD) in absentia of upper Managers
• To be a responsible key holder, opening and closing the space when on duty and being responsible for the safety and security of the building, people and activities therein
• Understands and act as lead enforcer with the implementation of company policies and plans, particularly Front-of-House, Health and Safety, and Security policies
• Deliver a daily briefing of run-of-events (when needed) to the floor staff
• Collect and gather key contact details and information from inquiring potential buyouts
• Log EOD (end of day) repair items or general needs items into Monday.com
• Daily course walk checks either at the beginning of operating hours or at EOD
• Field customer calls and emails with aplomb and professionalism
• Build trust and bridge effective communication between floor staff and management
• Receive concerns, questions, and comments from floor staff in confidence, reporting to Management where it is concerned
• Able to stand for long periods of time and meeting the physical demands of the work
• Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
• Encourages teamwork and quality service through daily communication and coordination of cleaning, maintenance and safety duties
• Verifies and inquiries on accurate information of the space and associated activities
• Resolves guest problems quickly, efficiently, and courteously
• Assists with providing input on scheduling, coaching, performance evaluation, and training for floor staff
• Acts as a leader on the property, report all workplace incidents/accidents or near misses
• Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations

GENERAL DUTIES OF EVERYONE ON THE TEAM

• Reporting any emergencies in a speedy and accurate way
• Ensure a smooth operation of Guest Services and the day-to-day operations
• Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary
• Confirms information is accurate prior to actioning or inquires on next steps if unsure
• Maintains a clean, hygienic work space
• Performs cleaning duties such as mopping, vacuuming, sweeping, wiping down surfaces, and other related custodial duties
• Provides a safe and harassment-free work environment
• Be polite, courteous, and respectful to Guests, fellow team members, contractors, and anyone else who may enter the space
• Understands and comply with all health and safety rules, regulations, and laws.
• Participates in fire safety plan drills, safety drills, and relevant health/safety drills
• Maintains an active and in good-standing First Aid/CPR ‘C’ AED certification
• Successfully completes company recommended AODA training
  Job Type: Part-time
  Pay: $20.00 per hour
  Expected hours: 25 – 35 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site gym
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• Etobicoke, ON M9V 3Y6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If presented with the opportunity, could you be available to work as events staff during late night hours?
• Are you comfortable with at-times high levels of physical activity?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)
• Supervising: 1 year (required)

Licence/Certification:

• First Aid Certification (required)

Work Location: In perso