Operations Supervisor

at  Avenir Energy

About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs: Annual performance-based rewards for both individual and company achievements.

Position Overview:
We are seeking an experienced and dedicated Operations Supervisor to oversee the day-to-day operations of our propane delivery service. This role will be responsible for supervising a team of drivers and technicians, ensuring efficient delivery and servicing, and retaining customers by maintaining high service standards. The successful candidate will combine strong leadership with a customer-focused mindset to ensure the smooth operation and growth of the business.

Key Responsibilities:

• Supervise and Lead: Manage and lead a team of propane delivery drivers and service technicians, ensuring they adhere to safety, compliance, and operational procedures. Provide coaching, performance evaluations, and ongoing training to maintain a high-performing team.
• Customer Retention: Build and maintain strong relationships with existing customers, ensuring high satisfaction and loyalty. Address customer concerns promptly and work to resolve any issues to guarantee a positive customer experience.
• Business Growth: Identify opportunities for business growth and collaborate closely with sales and marketing teams to generate new business. Enhance profitability through cost management and logistics optimization.
• Facility Management: Oversee the maintenance and upkeep of the company’s facilities, ensuring they are in compliance with safety regulations and operational needs. Work to ensure the facilities are organized, clean, and efficiently operated.
• Operational Efficiency: Oversee daily delivery operations, ensuring timely and accurate propane deliveries to customers. Manage delivery schedules, optimize routes, and monitor driver performance to improve efficiency and reduce costs.
• Safety and Compliance: Ensure all safety protocols are followed, and that regulatory compliance requirements are met for propane handling, delivery, and transportation (e.g., TDG regulations, Employment Standards). Conduct regular safety audits and training to maintain a safe working environment.
• Inventory Management: Monitor propane inventory levels, coordinate deliveries with suppliers, and ensure that stock levels are adequate for customer needs. Prevent shortages and ensure reliable service continuity.
• Reporting and Documentation: Maintain accurate and up-to-date records of deliveries, customer interactions, and facility maintenance. Prepare regular reports detailing operational performance, challenges, and opportunities for improvement. Review key performance indicators to help make informed decisions to drive business performance.

Qualifications:

• Experience: Minimum of 5 years of experience in operations management, logistics, or a related field, with a preference for experience in propane or fuel delivery services.
• Leadership Skills: Proven ability to lead and manage a team of drivers and support staff, providing clear direction and fostering a culture of accountability and excellence.
• Customer Service: Strong communication skills and a commitment to customer satisfaction. Ability to resolve issues quickly and professionally.
• Business Acumen: Demonstrated ability to identify opportunities for business growth and implement strategies to achieve goals. Ability to work collaboratively across departments to achieve business objectives.
• Facility and Safety Knowledge: Experience managing facilities, with an understanding of safety and regulatory standards related to propane and fuel handling (TDG, TSSA, Employment Standards etc.).
• Technical Skills: Basic computer programs (Microsoft Office, CRM systems, etc.).
• Education: High school diploma required; a college degree or relevant certifications in business management, logistics, or a related field is preferred. Or a experience in operations leadership and professional certificates such as Commercial Driver’s License

Preferred Skills:

• Experience in the propane, fuel, or logistics industry.
• Customer focus problem solver with good communications skills and willingness to lead and develop people.
• Strong understanding of safety regulations and industry best practices.
• Analytical skills with a focus on data-driven decision-making and operational improvement.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.
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At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs: Annual performance-based rewards for both individual and company achievements

Key Responsibilities:

• Supervise and Lead: Manage and lead a team of propane delivery drivers and service technicians, ensuring they adhere to safety, compliance, and operational procedures. Provide coaching, performance evaluations, and ongoing training to maintain a high-performing team.
• Customer Retention: Build and maintain strong relationships with existing customers, ensuring high satisfaction and loyalty. Address customer concerns promptly and work to resolve any issues to guarantee a positive customer experience.
• Business Growth: Identify opportunities for business growth and collaborate closely with sales and marketing teams to generate new business. Enhance profitability through cost management and logistics optimization.
• Facility Management: Oversee the maintenance and upkeep of the company’s facilities, ensuring they are in compliance with safety regulations and operational needs. Work to ensure the facilities are organized, clean, and efficiently operated.
• Operational Efficiency: Oversee daily delivery operations, ensuring timely and accurate propane deliveries to customers. Manage delivery schedules, optimize routes, and monitor driver performance to improve efficiency and reduce costs.
• Safety and Compliance: Ensure all safety protocols are followed, and that regulatory compliance requirements are met for propane handling, delivery, and transportation (e.g., TDG regulations, Employment Standards). Conduct regular safety audits and training to maintain a safe working environment.
• Inventory Management: Monitor propane inventory levels, coordinate deliveries with suppliers, and ensure that stock levels are adequate for customer needs. Prevent shortages and ensure reliable service continuity.
• Reporting and Documentation: Maintain accurate and up-to-date records of deliveries, customer interactions, and facility maintenance. Prepare regular reports detailing operational performance, challenges, and opportunities for improvement. Review key performance indicators to help make informed decisions to drive business performance