Operations Supervisor

at  Biffa Waste Services

NUT, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Apr, 2025Not Specified21 Jan, 2025N/APlanning Software,HealthNoNo
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Description:

OUR ESSENTIAL REQUIREMENTS

  • Experience as a Sepervisor or position of similar responsibility in Services or Logistics industry.
  • People and health & safety management in a unionised environment.
  • Experience with route planning software such as Route Monkey, DPS (LogiX) etc.

Responsibilities:

A QUICK LOOK AT THE ROLE.

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.

YOUR CORE RESPONSIBILITIES

  • Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
  • Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
  • Manage, motivate, train and develop team as required.
  • Deal effectively with underperformance, implementing disciplinary procedures as appropriate
  • Absence management, e.g. conduct return to work interviews.
  • Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
  • On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
  • Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Logistics/Procurement

Purchase / Logistics / Supply Chain

Logistics

Graduate

Proficient

1

Newcastle upon Tyne, United Kingdom