Operations Supervisor - Customer Due Diligence 18 month fixed term contract

at  Worldpay

ARE YOU READY TO WRITE YOUR NEXT CHAPTER?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer?
It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

• Responsibility for the day-to-day performance of SMB periodic and event driven CDD reviews.
• Ensuring all regulatory requirements are met during the CDD process, along with the constant monitoring of the operational processes.
• Manage the team against set objectives and predefined SLAs to ensure high levels of output and service to our customers and internal teams.
• Plan operational resource to ensure efficiency and that service levels are met on a daily, weekly and monthly basis.
• Continually improve skill and capability across the team by delivering effective coaching and development, along with individual feedback via 1-2-1 sessions.
• Act as role model to champion the customer and continuously improve our service.
• Create an engaging and positive environment to ensure high morale, motivation and support by investing in your team.
• Champions operational continuous improvement by working with stakeholders to drive a seamless customer experience.
• Review opportunities for improvement in customer data used to validate and verify records.
• Coach the team on any training gaps identified and give guidance on errors made.
• Manage personal workloads.
• Support preparation and deliver manager reports.
• Assist in audit and assurance evidence gathering.
• Assist in reviewing frameworks, process documentation and training guides.
• Stay curious, ask the right questions, and make your mark