Operations Supervisor (Hybrid)

at  AECOM

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Job Description
AECOM is seeking an Operations Supervisor (Hybrid) to be based in Novi, Michigan.

JOB SUMMARY:

Fulfilling this role involves splitting a normal work week between deliverable production for the Transportation Management and Academics Program (T-MAP) and Intelligent Transportation Systems (ITS) Practice Line administrative functions.

• T-MAP involvement (~20 hrs./week) will include executing the responsibilities of an Instructional Designer (ID). An ID is responsible for creating engaging and effective learning experiences for a variety of audiences. This role involves analyzing training needs, developing instructional materials, and evaluating the effectiveness of training programs.
• Project Administrator (PA, ~20 hrs./week) will involve supporting TMC and Traffic Engineering managers with administrative functions and deliverables associated with maintaining a fiscally and managerially compliant contract.

MINIMUM REQUIREMENTS:

• BA/BS + 6 years or relevant experience or demonstrated equivalency of experience and/or education

PREFERRED QUALIFICATIONS:

• ID Experience:
• 3+ years of experience in instructional design, curriculum development, or a related role. The ideal candidate will have a strong background in instructional design, adult learning theory, and experience with e-learning platforms and tools.
• Proficiency in e-learning development tools (LMS platforms, and multimedia editing software).
• Solid understanding of adult learning principles, instructional design models and e-learning standards.
• Ability to translate complex concepts into clear, engaging learning materials.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Ability to work collaboratively in a team environment and build relationships with stakeholders across the organization.
• PA Experience:
• Knowledgeable in all functional areas of project administration, supporting both local and national project managers with service delivery and administrative upkeep on an as-needed basis.
• Strong user background in MS Office applications and AECOM financial systems.
• Experienced in TMC operations, to include standard operating procedures, hiring and onboarding processes, quality control systems, and administrative reporting.
• Excellent written and verbal communication skills.
• Experience with project management tools is a plus.
• Ability to work collaboratively in a team environment and build relationships with stakeholders across the organization.

KEY RESPONSIBILITIES:

Instructional Design Related

• Collaborate with clients and project managers to identify training needs and performance gaps. Conduct thorough needs analyses to determine the learning objectives.
• Design and develop instructional materials, including e-learning modules, instructor-led training (ILT) materials, job aids, and assessments. Ensure that all content aligns with adult learning principles and instructional design best practices.
• Create interactive and engaging learning content using various tools such as Prezi, Clipchamp, Vyond, Google Classroom or other e-learning software. Develop course materials, including storyboards, scripts, and multimedia elements.
• Design and develop comprehensive training curricula that meet organizational goals and learner needs. Structure content to ensure logical flow and effective learning experiences.
• Incorporate multimedia elements (graphics, audio, video) to enhance learning experiences. Work closely with multimedia developers and graphic designers to create high-quality training materials.
• Manage multiple instructional design projects simultaneously. Develop project timelines, coordinate with team members, and ensure the timely delivery of training materials.
• Develop assessment tools to measure the effectiveness of training programs. Analyze training outcomes and make data-driven recommendations for improvements.
• Work closely with subject matter experts (SMEs), trainers, and other stakeholders to ensure content accuracy and relevance.
• Stay current with industry trends, instructional design technologies, and best practices. Continuously improve and update training materials based on learner feedback and performance data.
• Collaborate with and support project management staff on company financial systems and processes.
• Compile reports covering business costs and overhead/fringe charges.
• Review of client invoices, quality checking and correcting coding of AP invoices.
• Oversight of national TMC and SSP uniform programs.
• Research for and development of trending and forecasting reports, comprised of data from multiple sources.
• Critical review and analysis of project variances in cost and schedule to make recommendations for corrective actions.
• Project financial reviews based on initial proposed, remaining schedule, and estimates to completion.
• Development and maintenance of project and practice line SharePoint sites.
• Various forms of communication with clients, staff, and sub consultants for meetings, conferences, training sessions, post incident analyses, event management planning, and ad-hoc purposes.
• Special projects as assigned by project and practice line management across both the East and West Regions.

Qualifications

Fulfilling this role involves splitting a normal work week between deliverable production for the Transportation Management and Academics Program (T-MAP) and Intelligent Transportation Systems (ITS) Practice Line administrative functions.

• T-MAP involvement (~20 hrs./week) will include executing the responsibilities of an Instructional Designer (ID). An ID is responsible for creating engaging and effective learning experiences for a variety of audiences. This role involves analyzing training needs, developing instructional materials, and evaluating the effectiveness of training programs.
• Project Administrator (PA, ~20 hrs./week) will involve supporting TMC and Traffic Engineering managers with administrative functions and deliverables associated with maintaining a fiscally and managerially compliant contract