Operations Supervisor

at  Jetex

QUALIFICATION

High School Education

EXPERIENCE

Experience in Aviation is preferred.
Strong leadership and team management experience is required.

SPECIFIC /TECHNICAL SKILLS

Fluent in English
Excellent in customer service
Excellent communication and people management skills
Well versed in IT Skills (MS Office database management)
Passionate about delivering excellence, detailed, customer focused and results oriented.

The Operations Supervisor is responsible for delivering the highest level of service to the clients and their luggage from the front door of the FBO terminal to on-board the aircraft ready for take-off, They would be coordinating with Flight Operations Team in Headquarters via phone or GTM system to work on the scheduled requests and follow up the concerned personnel (catering, ground services, etc.). They coordinate with the ramp team to ensure that the operations run smoothly and efficiently.

Key Responsibilities(but not limited to):

• Safety of team and equipment/assets at all times.
• Line management of Operations and Guest Experience teams
• Must display the highest level of customer service to all clients by maintaining pleasant, professional, friendly and outgoing attitude.
• Ensuring a smooth operation by coordinating and overseeing all levels of the daily FBO operation.
• Wing walking to ensure safe services.
• Use GTM to update/view/assist handling requests, special requests and fuelling services.
• Coordinate with customer requests, questions, and needs to maintain continuous quality services.
• Monitoring of Jetex standards within all teams and implementation of new changes in line with brand guidelines.
• Assist FBO Manager to support the business functions of the running of terminal to include but not limited to budgeting, contracts, customer feedback, supplier management and liaison with Headquarters as required.
• Operate office equipment to include but not limited to air-to-ground radios (base station), ground radios, GTM systems, computers and phones as required.
• Knowledge of all aspects of Jetex and operational functions as well as business aviation and London Biggin Hill Airport
• Knowledge of Customer Service should include assisting customers with hotel reservations, ground transportation, catering, limo service, local attractions, activities and other functions that will be helpful to the clients.
• Follow safety regulations, training requirements and company policies, and guidelines from Jetex/London Biggin Hill Airport.
• Any other duties assigned by Line Manager.