Operations Supervisor

at  Ultra Shine

Job Title: Operations Supervisor
Job Summary: Under the Direction of the Operations Account Manager performs a variety of management tasks with emphasis on customer satisfaction, quality service delivery and efficient cleaning process.
The role of Operational Supervisor involves conducting detailed electronic quality assurance inspections to ensure all work aligns with specified standards and requirements within all current Three Ace owned properties. They will have a company vehicle.
It also includes supervising and coordinating janitorial staff, assigning tasks based on material needs and workload based on seasonal changes and recommending staffing actions such as hiring or terminations to maintain optimal team performance. Regular communication with team members will be key to resolving operational or personnel challenges effectively.
Key responsibilities include managing and approving time sheets for submission to payroll, ordering supplies within budget constraints, and overseeing the hiring and training of new employees. Monthly health and safety training sessions must be conducted to maintain compliance and promote a safe working environment. Additionally, structured site visits are required to verify that client specifications are consistently met, addressing concerns or requests promptly and efficiently.
Other duties include managing labor budgets, tracking inventory and equipment, coordinating event requests from clients, and ensuring all necessary reports, inspections, and documentation are completed in collaboration with inspectors and management. The ability to plan, organize, and continuously improve daily operations is a critical aspect of the role. It’s vital to lead by example, demonstrating company values in all interactions while fostering a culture of excellence and accountability.

Job Requirements:

• 2+ years of Supervisor experience in operations of a Service-related field. Janitorial preferred.
• Valid class 5 driver’s license and a clean driving abstract.
• Excellent communication and strong interpersonal skills
• Fluency in both written and oral English, Other language skills an asset
• Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
• General computer skills,
• Excellent time leadership/ training skills

must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions

• Familiarity with cleaning equipment and troubleshooting of that equipment
• Ability to work independently and as part of a team
• Effective attention to detail and a high degree of accuracy
• Must be able to handle confidential information in an ethical and professional manner

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 44 pounds.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in customer buildings(65-70%), driving between customer sites and at the office(less than 20%.
• Driving is required and being in a vehicle for long hours sometimes and overnight trips to our more remote locations is often..

The noise level in the work environment varies from site to site but averages at moderate.

• Work environment is mostly indoor but some outdoor activities occur
• Exposure to sun/heat or wind/cold is a regular part of the day
• Evenings and some weekends to ensure customer satisfaction.

Remuneration
$55,000 - $65,000 per year depending on experience
Vehicle allowance and fuel card
Benefit package
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year

Benefits:

• Commuter benefits
• Dental care

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• Operations management: 2 years (preferred)

Work Location: In person
Expected start date: 2025-02-1

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 44 pounds

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in customer buildings(65-70%), driving between customer sites and at the office(less than 20%.
• Driving is required and being in a vehicle for long hours sometimes and overnight trips to our more remote locations is often.