Operations Supervisor

at  Worldwide Flight Services

YOUR MAIN RESPONSIBILITIES ON A DAY TO DAY BASIS WILL BE:-

• Ensuring professional and timely responses to all customer queries
• Building strong relationships with key stakeholders, including ground handlers, airlines and agents
• Delivering on the job training to ensure the team are fully conversant with all airline systems and requirements
• Acting as the first escalation point for any issues when required
• Monitoring daily/ weekly tasks to ensure accurate and on time completion
• Managing closely the EDI bond to make sure physical cargo matches the system and that cargo is processed in a timely manner
• Driving the team for all flight files to be accurate and fully compliant
• Working closely with the warehouse supervisor for all cargo to be handled on time and accurately

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:-

• Flexibility to support the operation when required
• A high degree of self-motivation to take on additional responsibility
• To seek opportunity for improvement and initiate change when appropriate
• Excellent planning and organisational skills
• The ability to liaise effectively with other staff, customers and business partners
• To adhere to the required codes of conduct, standards, regulations, processes, and procedures
• The ability to support and motivate the team to ensure working as one effective unit

We have an exciting opportunity for a Operations Supervisor to join our Operations Team in Edinburgh. As a member of the team, you will play a crucial role in leading and motivating a team of Office Agents to ensure the highest levels of customer service are delivered, whilst ensuring compliance with all regulatory bodies, airline system requirements and in-house processes

• Starting salary of up to £34,467.56 per annum including shift allowance
• Working Pattern of 4 on 3 off, 9:30 am to 7:30 pm and working one weekend day
• Overtime earnings opportunity
• Competitive benefits with career growth opportunitie