Operations Support Administrator (German Speaking)

at  Quadient

CONNECT WITH QUADIENT

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

REPORTING TO THE LIFECYCLE MANAGER UKI/DACHIT THIS ROLE IS RESPONSIBLE FOR:

Actioning customer requests within our respective SLA’s for both internal & external customers, whilst delivering a high level of customer service.
This role is for a UK based worker and can be worked on a hybrid model (2 days/week in our Stratford, London office) or remotely within the UK if not commutable distance to our office location.

YOUR ROLE IN OUR FUTURE

• Service contract management for hardware/software products
• Contract creation, amendment, cancellation
• Customer detail amendments
• Change of name/address, change of billing details
• Asset management
• Maintaining the accuracy of our assets in our core systems during the customer lifecycle
• Account validation
• Reviewing and validating all new customer account creation requests
• Recurring revenue
• Management of all recurring revenue in our core systems
• Contracted Service Revenue (CSR) Order Creation
• CSR Order Amendment
• Customer Liaison