Operations Support Administrator at Johnson Controls

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational skills, Attention to detail, Interpersonal skills, Communication skills, Service operations, Service scheduling, Customer service, Dispatching, Billing, Collections

Industry

Industrial Machinery Manufacturing

Description

Build Your Best Future with the Johnson Controls Team We’re looking for an Operations Support Administrator to join our Onehunga team! Wormald, part of Johnson Controls, is New Zealand’s leading fire protection specialist. For 140 years, we’ve been protecting people and property nationwide with the most reliable safety products and services in the industry. As part of a global organisation with more than 117,000 employees across 150+ countries, we create intelligent buildings, efficient energy solutions, integrated infrastructure, and industry‑leading security systems. What We Offer Competitive salary package and staff benefits Supportive, inclusive team culture Ongoing training, professional development, and upskilling opportunities What You Will Do Coordinate planned and unplanned technician scheduling and dispatch Manage customer service requests from initiation through to completion Support BWOF compliance requirements Manage parts, billing tasks, and assist with collections How You Will Do It Build and maintain strong relationships with internal and external customers Identify opportunities to improve processes, service delivery, and operational efficiency Contribute to business performance by delivering accurate, timely, and insightful information What We’re Looking For Strong organisational skills, attention to detail, and the ability to work independently Excellent interpersonal and communication skills Associate degree preferred and/or experience in service operations or service scheduling Please note: Pre‑employment checks—including reference checks, medical, criminal history, and drug & alcohol testing—form part of the recruitment process. If this sounds like the right opportunity for you, Apply Now! For more information, contact Janis at janis.sotelo@jci.com #LI-JS4 Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The role involves coordinating planned and unplanned technician scheduling and dispatch, managing customer service requests from start to finish, and supporting BWOF compliance requirements. Additionally, the administrator will manage parts, handle billing tasks, and assist with collections.