Operations Support Assistant

at  Frenkel Topping Group

ABOUT US

Somek & Associates is a brand leader in providing Expert Witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroners court and professional regulation issues. We take the business of being an Expert Witness seriously, aiming to provide first class Expert Witnesses, in addition to a quality service for our clients.
Our Vision - To be the organisation of choice for expert witness services in the UK
Our Mission
To ensure courts have the best expert evidence with which to deal with cases justly
To ensure lawyers litigating cases (and other case workers instructing us) have supreme confidence in their decisions based on our quality expert input
To ensure our expert input is seen as value for money

PRIMARY RESPONSIBILITIES

➢ Providing the client with a quality and positive experience at the first telephone point of contact
➢ Being a primary contact for all telecommunications into the office, which will involve
screening telephone calls, identifying the user in accordance with company policy
and assigning to the appropriate S&A team member
➢ Managing the Administration email inbox, reviewing and assigning messages to the
correct case and case handler as appropriate
➢ Providing front of house function (answering door, greeting visitors and maintaining
the visitor’s book)
➢ Updating the office calendar
➢ Overseeing the scanning and processing of some confidential hard copy but
primarily electronic documentation this is mainly evidence and communications
from solicitors onto the database and ensuring the storage and destruction of
evidence in accordance with company policy and GDPR
➢ Reviewing and managing the various administrative menus on the database (e.g.
Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc)

SECONDARY RESPONSIBILITIES

➢ Processing requests and responses as allocated / tracked to you
➢ Liaising with other key S&A personnel, including the reports administration team
and report trainers
➢ Other general administrative duties
References are required and any offer of employment will be subject to a six-month probation period