Operations Support Executive (Night Shifts)

at  First Mile

We are currently looking for an organised and enthusiastic Operations Support Executive to join our new depot in North Acton to help support our drivers and the smooth running of the PM shift.

DESCRIPTION

First Mile is London’s leading recycling service, helping over 30,000 locations in London. We need an amazing and efficient person to join the team to help coordinate our drivers and fleet to ensure the operations side of our business runs smoothly.
This is an amazing opportunity for someone to join our thriving Operations team. You do not need to have lots of Operations experience but you will need to be organised and great with administration skills.

SKILLS AND KNOWLEDGE

• Outstanding communication skills – able to inform, help and advise.
• Organisational skills – able to juggle multiple duties and pro-actively manage the fleet and dispatch
• Able to adapt effectively to changing priorities
• Excellent understanding of the Microsoft Office package including Outlook, Work and Excel
• Ability to stay calm under pressure

• Directly reporting to Ops Supervisors on duty
• Supporting dispatch and admin tasks
• Responsible for relating any issues from drivers regarding trucks/drivers
• Sending daily updates to OPS team with events of the shift
• Insuring follow-up between shifts amongst all Support Executives and Ops Supervisors
• Holiday coverage for specialist supervisors
• Administration
• Allocating new customers to existing rounds
• Allocating extras and missed collections throughout the day or night
• Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues)
• Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department
• Escalating complaints to OPS Service specialist or relevant Account Managers
• Data entry – Keeping an accurate log of drivers and vehicles sent out – at start and end of their shifts
• Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle - checking on service issues if required by a specialist)
• Dispatching drivers alone on weekends
• Supporting Service Specialists and Ops Liaisons on investigations into customer issues