Operations Support Manager

at  Trellint

Job Summary:
To provide leadership and management to and of the enforcement team. Directly responsible for the supervisory team and indirectly for the front-line Senior CEOs and CEOs. Also, directly responsible for the ANPR review team, and overseeing pay and display machine maintenance and suspensions. Strong leadership capability to motivate the team to provide excellent levels of customer service on behalf of Reading Borough Council.
Performance management capability to ensure effective contribution of all colleagues is encourage and secured through support and robust application of management processes.
Overall accountability for the operation service delivery to required performance standards, SLAs and KPIs.
Support Health and Safety controls for the office and for the deployed workforce.
To deputise for the Client Account Manager and provide a point of contact for the Client’s representative as and when required.
Provide management of contract operation infrastructure including, but not limited to, IT equipment, vehicle fleet, office equipment and uniform.
Deliver effective cost controls for consumable items, payroll, fleet items and equipment.
Job Description:
Leading and motivating the enforcement team, making sure they have the tools and equipment to do their jobs
Assist the Client Account Manager in the delivery of the contract with operational responsibility
Monitor budget and contract spend, ensuring effective cost control
Ensure overall client satisfaction and attend client meetings
Reporting on Key Performance Indicators
Set objectives, conduct appraisals and identifying training needs for operational staff
Identify and assist in the development of new business within the contract
Management of all equipment
Dealing with all written customer enquiries and complaints
Control of vehicle costs and maintenance
Worker Type:
Regular
Number of Openings Available:

Please refer the Job description for details