Operations Support Officer, ITCE

at  Manitoba Institute of Trades and Technology

MITT is a post-secondary institute offering industry-driven, student-focused education in the areas of applied business, design and manufacturing technology, health care, human services, information communication technology, and skilled trades. We provide affordable, timely, skills-based education for learners seeking career entry as well as those looking to acquire relevant, in-demand competencies at any point in life.

A combination of related education and experience may be considered.

• A post-secondary education in business administration or a related field.
• A diploma in business administration or a related field is considered an asset.
• A minimum of three years progressively responsible administrative and/or clerical experience.
• Advanced experience with Microsoft Outlook, Word, Excel, PowerPoint and other software, such as Adobe Acrobat, SharePoint, and OneNote.
• Familiarity with online video streaming and conference applications (e.g., Teams, Zoom)

Preferred Qualifications and Experience:

• Experience with student information systems other post-secondary education software is an asset (e.g., SIS, Colleague, D2L, Infosilem).
• Experience providing administrative and/or faculty support in a post-secondary environment is an asset.
• Experience providing support to senior level managers or executives is an asset.
• Understanding of financial, payroll, accounts payable and purchasing processes

• Support ITCE faculty and students in the delivery of on-campus programming; act as the primary point-of-contact and liaison for on-site afternoon and evening classes, ensuring a safe, client-focused learning environment.
• Provide ITCE students/prospective students with applicable program, course, application, registration, and payment information, including admissions and/or registration requirements, course requirements, and course pre-requisites (as applicable). Contact waitlist students when course seats become available.
• Provide ITCE students with information regarding parking, student IDs, facility wayfinding, and booking of advising and other appointments.
• Refer students to MITT Student Advisors, ITCE staff members, and/or the appropriate MITT website links for out-of-scope inquiries.
• Gather, enter, and update data to maintain departmental records, student information systems (ERP) and databases; set up course sections in the student information system (ERP).
• Retrieve, forward, and reply to emails received via shared internal email inboxes.
• Email registration confirmation, course welcome information, and related correspondence to ITCE students.
• Prepare and distribute applicable exit documentation for ITCE students.
• Process course drops, withdrawals, and refunds as approved by the supervisor.
• Exercise confidentiality and discretion in communicating information to faculty, students, staff and the public; handle administrative records and files, student information, course grades, financial and payment information, etc., ensuring compliance with MITT privacy policy.
• In collaboration with the ITCE Department staff and Registrar’s Office, provide assistance with program planning and scheduling to ensure compliance with the department’s academic program calendar.
• Assist faculty and students with learning technology troubleshooting and classroom resources set-up and support as necessary, acting as a first-point-of-contact for evening program delivery staff.
• Assist ITCE department staff in research, analysis, and reporting activities.
• Compose and prepare written documentation and correspondence for the supervisor and ITCE Director.
• Assist in preparing proposals for new programs, program changes, and project funding requests.
• Demonstrate superior written and verbal communication skills when dealing with internal and external clientele.
  Required Qualifications and Experience:

A combination of related education and experience may be considered.

• A post-secondary education in business administration or a related field.
• A diploma in business administration or a related field is considered an asset.
• A minimum of three years progressively responsible administrative and/or clerical experience.
• Advanced experience with Microsoft Outlook, Word, Excel, PowerPoint and other software, such as Adobe Acrobat, SharePoint, and OneNote.
• Familiarity with online video streaming and conference applications (e.g., Teams, Zoom).

Preferred Qualifications and Experience:

• Experience with student information systems other post-secondary education software is an asset (e.g., SIS, Colleague, D2L, Infosilem).
• Experience providing administrative and/or faculty support in a post-secondary environment is an asset.
• Experience providing support to senior level managers or executives is an asset.
• Understanding of financial, payroll, accounts payable and purchasing processes.