Operations Support Representative

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are currently seeking Operations Support Representative in our Owensboro, KY location for our Customer Service Research team. In this role you will be handling direct requests from our call center customer service representatives on behalf of our customers. You will be developing correspondence in response to those request and ensure it is completed accurately. An ideal candidate will have excellent attention to detail, written and verbal communication and interpersonal skills as you will be handling request that will be assigned or sent via email. Also, an ideal candidate will also have excellent research and critical thinking skills as many of the request you will handle will be unique.

Additional responsibilities include:

• Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s).
• Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and/or data maintenance.
• Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
• May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area.
• May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements.
• May use PC based software packages for word processing, graphics, spread sheets, databases, etc.
• Specified job duties may vary by area.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Four or more years of experience in business and general office environment

PREFERRED SKILLS/EXPERIENCE

• Strong understanding of the business and perfected office skills
• Demonstrated administrative skills and acute attention to detail
• Strong reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Strong personal computer skills and knowledge of other office equipment
• Well-developed verbal, grammatical, and written communication skills
  .
  Location
  This role offers a hybrid/flexible schedule which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Additional responsibilities include:

• Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s).
• Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and/or data maintenance.
• Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
• May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area.
• May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements.
• May use PC based software packages for word processing, graphics, spread sheets, databases, etc.
• Specified job duties may vary by area

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la