Operations Support Specialist

at  FASco Distribution

JOB OVERVIEW

We are seeking a detail-oriented and proactive Operations Support Specialist to join our team at FASco Distribution, an HVAC distribution company. The successful candidate will play a crucial role in supporting the smooth and efficient operation of the office and ensuring excellent customer service. This position involves a variety of administrative tasks such as managing correspondence, warranty processing, maintaining inventory records, and providing support to our sales and operations teams.

QUALIFICATIONS

• Secondary School (preferred)
• Previous experience in an administrative role, preferably in a distribution or warehouse environment.
• Familiarity with HVAC products and industry terminology is an advantage.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software; experience with QuickBooks software is a plus.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work well both independently and as part of a team in a fast-paced environment.
  If you are passionate about operations and possess the required skills, we encourage you to apply for this exciting opportunity to contribute to our team’s success!
  Job Types: Full-time, Permanent
  Pay: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (required)

Work Location: In person
Expected start date: 2025-03-0

• Customer Service: Provide excellent customer service by responding to inquiries, assisting with order status updates, and directing customer queries to the appropriate department.
• Warranty Processing: Process warranty requests and order parts as required.
• Inventory Support: Assist with inventory tracking and ordering of HVAC parts and supplies, ensuring adequate stock levels for distribution operations.
• Data Entry & Reporting: Enter and maintain accurate data in our inventory and sales systems, generating routine reports as needed.
• Document Management: Prepare various documents such as purchase orders, invoices, and service reports for accuracy and compliance.
• Sales Team Assistance: Support the sales team by processing customer orders, preparing quotes, and maintaining customer files.
• Shipping & Receiving: Assist with managing shipping schedules and tracking deliveries of HVAC products to ensure timely and accurate shipments.
• Vendor Relations: Communicate with vendors and suppliers, maintaining professional relationships and handling necessary paperwork.
• Accountant Assistance: Assisting with accounts payable or receivable as necessary.
• General Administrative Support: Perform other administrative duties as required by management, ensuring smooth day-to-day operations.