Operations Support Technician

at  Aquarion Water Company

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

JOB SUMMARY

The Operations Support Technician is responsible for providing operations review and evaluation in support of Utility Operations goals and objectives with an emphasis on Distribution processes. This position is under the general direction of the Director, Utility Operations. Assignments may include evaluations of current and future operations related to Main and Service Line Breaks, Valve replacement, Leak Detection, Flushing, Engineering Standards, GIS Management, gathering and analyzing operations and maintenance data, Flushing Programs, as well as Cross Connection Support.

PREFERRED REQUIREMENTS

• A minimum of five (5) years of experience in Distribution operations or other related discipline required.
• Excellent planning, organizing, analytical and communication skills required.
• Ability to utilize Microsoft office products and company’s software SAP, GIS, WIMS programs.

EDUCATION/CERTIFICATIONS

BS in Engineering, environmental Science, or related program preferred.

• Develop shutdowns strategies associated with replacing/repairing sections of main, or valves, to ensure a safe and smooth transition for the system as well as the customers that may be impacted.
• Review engineering plans for new system upgrades and evaluate impacts to the system while making sure that operational integrity can still be maintained.
• Interacts with the plant operations staff to ensure that department treatment and water quality goals are maintained.
• Develop standardized flushing plans for various towns
• Support Valve maintenance programs to maximize the coverage of maintained areas.
• Provides assistance to other departments to determine process modification impacts on Distribution operations and potential cost impacts. Prepares clear and concise reports summarizing conclusions and recommendations and presents to management as appropriate.
• Reviews Non-Revenue Water (NRW) data and develops survey plans for targeted areas.
• Continuously reviews current Distribution practices and makes recommendations for operating modifications to the department that improve operating flexibility and reduce costs.
• Provides technical assistance to the Utility Operations operating staff.
• Maintains current knowledge of Distribution system in the East, West and Central areas.
• Maintains current knowledge of new and innovative Distribution techniques and updates operating staff of new developments in emerging technology.
• Assists Director and Supervisors with preparation of operating, maintenance, and capital budgets.
• May assume temporary responsibility of an individual work group or the department, when required, in the absence of the primary supervisor.
• May be called upon during emergencies for technical assistance.
• Ensure compliance with federal, state, and local regulations related to design and operation.