Operations Team Lead

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION:

Our team is actively looking to hire Team Lead on our National Claims Operations team. This role reports to the Managers of the National Claims Operations team and is accountable for developing, implementing, and maintaining current and new operations functions. While there will be no direct reports in this position, the successful candidate will lead and develops the team, ensuring accuracy and consistency in timelines and processes, as well as driving excellence by supporting strategies and objectives within Claims.
Role Designation: Hybrid. This role requires the successful candidate to go into our Markham Head Office 2-3 times a week.

ACCOUNTABILITIES

• Organize training and cross training of new and existing Operations team members
• Advanced knowledge of business systems preferred (i.e., Plus, Focus, Assistplus, Smart Simple, HCAI, Mitchell)
• Complete quality assurance and spot checks to ensure standard processes and SLAs are achieved
• Ensure team meets the productivity and quality objectives specified for the National Claims Operations Team
• Identify workflow improvement opportunities and efficiency/solutions and make recommendations for modification of existing processes
• Complete best practice updates, changes, additions and enhancements that relate to Operations
• Complete any assigned project as designated by the Operations managers
• Senior Claim Assistant duties will still be required as part of the position responsibilities

QUALIFICATIONS AND EXPERIENCE

• 2-3 years of insurance experience and understanding of the casualty, auto and/or property disciplines
• Excellent interpersonal skills with a proven ability to build rapport and establish professional working relationships with internal and external stakeholders
• Outstanding organizational skills with the ability to prioritize and manage tasks with accuracy and strong attention to details
• Ability to exhibit sound-judgement and decision-making while maintaining a self-motivated team player
• Excellent verbal and written communication skills with the ability to relay information to superiors, and peers, in a well thought out, logical, and effective way
• Strong working knowledge of MS Office and Tableau
• CIP designation or working towards it is an asset
  Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

DESCRIPTION DU POSTE :

Notre équipe est à la recherche d’une ou d’un chef d’équipe qui se joindra à l’Équipe des opérations nationales des réclamations. La personne titulaire du poste relèvera de la direction de l’équipe et sera responsable d’établir, de mettre en œuvre ou de maintenir les tâches actuelles et nouvelles relatives aux opérations. Ce poste ne comporte pas de tâches de supervision. Toutefois, la personne sélectionnée dirigera l’équipe et développera ses compétences afin d’assurer l’exactitude et la cohérence des délais et des processus. Elle soutiendra également la réalisation des stratégies et des objectifs de l’Unité des réclamations en vue de favoriser l’excellence des services offerts.
Désignation du rôle : Hybride. La personne titulaire du poste sera tenue de se travailler au siège social de Markham 2 à 3 fois par semaine.

SKILLS

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Please refer the Job description for details